I can't proceed with my payment | Razer Insider
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I can't proceed with my payment

  • October 16, 2026
  • 1 reply
  • 0 views

The authentication was keep asking for biometric like I did from my previous phone but now it was gone along with my sim card. No passcodes as well. Please help, can someone please reset my authentication process with OTP instead along with my new sim card? 

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1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • October 16, 2026

Hey ​@Valenzona,

Please submit a ticket by going to this link so our Razer Gold Team can assist in resetting your 2FA. After doing so, just send me a PM with your ticket number so I can alert them to your case.



*Thread locked to curb conversation to PM. 

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