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I can't register my headphones

  • April 29, 2025
  • 1 reply
  • 94 views
S

I bought Razer headphones when registering, they wrote to me that the product is already activated, the headphones are absolutely new, help and unbind them and I will try to register them again. (code HN2151D25003754

Best answer by Razer.ScarletRouge

Hi sleekWineDregsworld730!

 

Thank you for reaching out and providing your device’s serial number. Upon checking, using the SN you provided, I've found that the device has already been registered three times, which explains why it's showing as registered even though you just bought it. Please note that products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective, or gray market goods, which can lead to these types of registration issues. If you purchased the product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer according to Razer's warranty policy. For more information, please refer to this link. Also, for security purposes, please edit your posts that contain your serial number.

 

Thank you for understanding.

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hi sleekWineDregsworld730!

 

Thank you for reaching out and providing your device’s serial number. Upon checking, using the SN you provided, I've found that the device has already been registered three times, which explains why it's showing as registered even though you just bought it. Please note that products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective, or gray market goods, which can lead to these types of registration issues. If you purchased the product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer according to Razer's warranty policy. For more information, please refer to this link. Also, for security purposes, please edit your posts that contain your serial number.

 

Thank you for understanding.

S
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