I can't use Synapse | I bought my first Razer peripheral



I bought a cynosa lite, it is my first peripheral, the keyboard works perfect, I would say like any generic keyboard.



I am trying for four days to use Synapse to configure my keyboard, when I open Synapse 3, only a completely black and bugueda window appears.



I have tried everything, reinstall cleanly, use different versions of Synapse, use Synapse 2 (in the case of Synapse 2, when I open it stays on the initial screen that says "Record devices")



Use the repair tool, also the error identifier, everything.



I even format my computer and installed a different Windows 10 version, and nothing at all. I can't use Synapse.



Please I need help.