i can't verify with my phone number anymore | Razer Insider
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Question

i can't verify with my phone number anymore

  • December 13, 2025
  • 1 reply
  • 20 views

iluvfriedrice1

hello, i'm trying to purchase in game currency with razer gold and its making me verify with my phone number. I can't really use the phone number linked to my account right now because im in another country and the verification code wont arrive. I also forgot my backup codes. can anyone please help me?

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1 Reply

Razer.Aero
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  • Razer Support
  • December 13, 2025

Hi iluvfriedrice1

I understand you're facing difficulties with receiving verification codes for your purchase with Razer Gold due to being in another country and not having your backup codes available. Please PM  the following information below so I can verify your account and assist you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

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