well i purshased a headset of RAZER Black Shark V2 X with this SN : 9removed for security purposes)
i bought it from application store called Aliexpress on 22.11.2024 and it arrived a weak ago to my home
so i tried to register it on your site to get the activation code but it said that its registred before so i dont know what to do so please can you fix that problem or give an explain
Hi xademu,
I’ve responded to your PM. I’m sorry to inform your that the headset serial number is already link to a different account, and the 7.1 Surround Sound has been claimed since January 1, 2024. Also, the resellers from AliExpress is not listed as Razer's authorized store. I suggest you take advantage of your warranty from the reseller. Please note that purchasing products from non-authorized dealers can often result in the use of counterfeit, re-boxed, defective, or gray market goods. You can visit this link: https://www.razer.com/store-finder to check the nearest stores where you can buy genuine Razer products. Have a good one!
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