i cant reload my razer gold balance with ultimate gaming and bites gift card please help | Razer Insider
Question

i cant reload my razer gold balance with ultimate gaming and bites gift card please help

  • 13 April 2024
  • 1 reply
  • 40 views

I cant reload my razer gold balance because when i try to reload with ultimate and gaming bites gift card i receive the error “This purchase Transaction cannot be found”

I have tried reloading on multiple accounts

different browsers and devices

and it still shows the same error

i have already made a ticket but they wont respond

 


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1 Reply

Hi frontJASPERMelon852,

For Razer Gold concerns, please contact our Razer Gold Support team by submitting a ticket or via Live Chat  to get this sorted out in real-time. Make sure to provide all relevant information about your concern and a screenshot of the error.  If you already have a case, PM me the reference number so I can coordinate with the team to help you. All the best!

​​​​​​​*Thread locked to curb the conversation to PMs.