Hi Razer, thanks a lot for helping me in this situation : i'm desperate
I bought this mouse in 2022. I had some difficulties, but I managed to use it. I started noticing the mouse disconnecting ; so I entered Synape, I clicked on Profile , and then mi Naga disconnected and stop working ….. It doesn't recognize it... The lights come on, but the mouse doesn't work. I researched on many official razer pages, I checked my device manager. I made the following recommendations from a similar article with my case:
Check the USB connection: Ensure that the Razer Naga X is properly connected to your computer via the USB cable. Try using a different USB port to rule out any port-related issues. If you're using a USB hub, try connecting the mouse directly to the computer.
Restart your computer: Sometimes, a simple restart can resolve connection issues. Restart your computer and see if the Razer Naga X connects properly afterward.
Update Razer Synapse: Make sure you have the latest version of Razer Synapse installed on your computer. Razer Synapse is the software used to configure and customize Razer peripherals, including the Naga X. Visit the Razer Support website (https://www.razer.com/support) to download and install the latest version of Razer Synapse for your device.
Update device drivers: Ensure that your computer has up-to-date USB and mouse drivers. Visit the manufacturer's website (e.g., the support page of your computer's manufacturer or the Razer website) and check for driver updates for your specific operating system.
Try a different USB cable: If possible, try using a different USB cable to connect the Razer Naga X to your computer. A faulty or damaged USB cable can cause connection problems.
Test on a different computer: Connect the Razer Naga X to a different computer and see if it works properly. This will help determine if the issue is specific to your computer or the mouse itself.
Reset the mouse: Some Razer mice have a physical reset button on the underside. Use a paperclip or a small pin to press and hold the reset button for a few seconds. This can help reset the mouse and establish a new connection.
I update my drivers USB ; check my energy ; lights , etc. Even i search in ur official web for a manual download drive for Naga X…..i didnt found it…..
I trust your brand, its quality... but these errors baffle me... I can't find any solution... Please; Is there any warranty or support from you?Thank you so much
