i found a problem | Razer Insider
Skip to main content
Question

i found a problem

loser_70

When I complete all the details about the product and reach the payment stage, it asks me to agree to certain steps to accept the payment, such as two-step verification or SMS. When I attempt either of these, it rejects the payment , When I receive an SMS message after entering my number, it asks for a code, but when I go to my phone to look for the code... I can't find anything. It doesn't send me the code and keeps asking me for it! So, I decided to try the last solution, but... The same problem keeps asking for a code but never sending it. Please resolve this issue soon. I want to disable this security measure and make it a direct payment without verification steps , thanks. 

This topic has been closed for replies.

2 Replies

NELiXERY1738

Some phones e.g. Samsung S24 now have in-built spam filter even for SMS so you might’ve received a code but have to uncover it via settings.

Bleeding green since 2014
Razer.Aero
Forum|alt.badge.img
  • Razer.AeroRazer Support
  • Razer Support
  • August 6, 2026

Hi loser_70,
I’m sorry to hear about the issue with your Razer account OTP. Please follow the steps below and try again after 15 minutes:

  1. Please check if your mobile has a good internet connection. If possible, refresh or reset your network.

  2. Restart your machine or device.

  3. Sign out and sign in to your Razer Gold account.

  4. Clear your browsing history, including cache files and cookies.

  5. Try purchasing using a private browser in Private or Incognito mode.

If the steps didn't work you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the following information to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

After submitting it, send me a PM with your ticket number so I can call their attention to your case. Have a good one!

Thread locked to curb the conversation to PMs.

CookiesAccessibility statement