I got my product as a gift , and now i dont have access to proof of purchase. | Razer Insider
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I got my product as a gift , and now i dont have access to proof of purchase.

  • October 2, 2025
  • 1 reply
  • 28 views

I got my headphones , specificlly kraken x lite , and i have noticed that the microphone is pretty quiet when i use it in games. And since i decided to give Surround sound app a try in order to try and optimise it. However i need to register my headphone device but i cant do it without a proof of purchase. I was thinkin i either just take a pitcure of the box and headphones , but i doubt thats going to work , or i dont know..

Either way , note that i cannot contact the gifter for the proof , due to them not being around anymore.

I know the date of purchase if that means anything.

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1 Reply

Razer.ScarletRouge

Hey there, ​@IN2050D15501895 

 

I understand that you're having a microphone issues with your Razer Kraken X Lite. Please try these troubleshooting steps on this link to help resolve the issue. 

 

If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number so I can check its details here in our system and assist you further. Thank you!


 

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