Hello, I had a problem with the Razer Viper v3 pro mouse, I was sitting at the computer wirelessly and at some point the cursor stopped moving, the dongle went out, I connected it via wire, it also doesn’t work, I ordered the mouse on October 22, 2024, it was completely intact, what should I do?
Question
I had a problem with the Razer Viper v3 mouse
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- Razer Support
Hi Sinopiaautobyte926,
I'm here to help! I understand you're experiencing difficulties with the Razer Viper V3 Pro's cursor and connection. To help isolate the issue, please try the following steps:
1. If the mouse is connected wirelessly, ensure that it is charged. A low battery can cause connectivity issues.
2. Make sure the dongle is securely plugged into a USB port. If possible, try connecting it to a different USB port on your computer.
3. If the mouse isn’t functioning via a wired connection, try using a different computer or USB port.
4. Ensure that you update your mouse firmware. Follow the steps provided here.
5. If possible, test the mouse on a different computer without Razer Synapse to see if the issue persists.
If you have tried all of these steps and the mouse still does not work, it may require replacement. Please PM me your device serial number so I can provide other troubleshooting. All the best!
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