i have two issue with blade 2019 advanced | Razer Insider

i have two issue with blade 2019 advanced

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1. display has flickering when anytime..intermittently. not black out... yellowy(?).
* Usually.. it occurs when injecting USB devices.

2. i am using a extend monitor though USB-C. it is disconnected intermittently with a disconnection sound. and then sometimes connected again or not connected.


* I guess, both issues was related same reason. such as power..
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6 Replies

R
Userlevel 6
Hello there! Can you share a short video of the issue so we can take a closer look? Also, have you tried updating the Thunderbolt 3 driver? If not yet, please do and let me know how it goes.
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in first video, 00:05, 00:11 ~
in second video, 00:03 ~

this video was recorded when plug in and out a USB memory.

you can see like flashing the screen..

In reality, it is more prominent. it seem to be lost a power in a moment.

it happen when plugging in and out a USB Device or the power cable and sometimes doing a heavy works.


and, i set the windows's power profile as the 'high performance' and i set mode in Razer Synapse as the 'Game'.
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in addition, i've got update almost drivers in the Support Page of the Razer website and the latest GeForce driver.
R
Userlevel 6
Thanks for the videos. How about reinstalling the Nvidia graphics driver instead of just updating it? Also, when did you first notice this issue?
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razer.redpanda
Thanks for the videos. How about reinstalling the Nvidia graphics driver instead of just updating it? Also, when did you first notice this issue?


thank you!

i did completely delete and re-install two drivers, the intel and the nvidia, along to your advice.

and then it worked!

until now, flickering is none.

thanks!

and, the time i saw this issue is the time past one or two week after purchasing. actually, i don't know specific time.
R
Userlevel 6
Thanks for the update. Good to know the issue has been fixed. Please let me know if you need more help.
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