Hello Razer team and community members,
I am reaching out here because I am stuck with a software license issue and need assistance from a staff member.
Back in September 2023, I legitimately purchased THX Spatial Audio. Due to unresolvable profile and macro synchronization bugs on my old Razer account, I had to completely delete that old account myself.
Now, on my new account, when I try to activate the software with my purchased key, the system says the code is already used (because the license is still tied to my deleted account on your backend).
I opened a support ticket (Case #260731-003194), but it was immediately closed by an automated response mentioning "ongoing security measures" without addressing the software license itself.
Could a support representative or community manager please help me detach the key from my old deleted account so I can use it on my current profile?
I have intentionally hidden my Order ID, activation key, and email addresses for privacy, but I am fully ready to provide all purchase proofs and details via Private Message (PM) to any official Staff member.
Thank you for your time and help.