I lost my 2-step authentication and backup codes | Razer Insider
Skip to main content
Question

I lost my 2-step authentication and backup codes

  • December 19, 2025
  • 1 reply
  • 6 views
Q

can anyone help me with this i can't make any transactions and been trying to find my old authentication codes and backups but its really lost

1. Razer ID: quickPineGreennetwork885
2. Email address that is associated with Razer ID: (Removed personal information for security purposes)
3. Date of Birth: 
4. Full Name: 
5. Phone number: not set up but it's 
6. Country: Philippines

    This topic has been closed for replies.

    1 Reply

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • December 20, 2025

    Hi quickPineGreennetwork885,

    I'm pleased to inform you that I have successfully removed your account OTP, from your Razer account as an Authenticator. To secure your account, I recommend setting up a new authentication method by following these steps:

    1. Log in to your Razer ID account.
    2. Select 2-Step Authentication under Security.
    3. Enter the code sent to your Razer ID email.
    4. Set up your preferred 2-factor authentication method.

    Or you may enable an authenticator App for Razer ID. Here is the link for the guide. Please let me know if this works for you. Feel free to  message me if your need further help. Best regards!

    *Thread locked to curb the conversation to PMs.

    CookiesCookie settingsAccessibility statement