I lost my 2FA and haven't receive support

Question

I lost my cell phone number and I don't have the app configured on my account. I need to remove 2FA from my account and I'm not getting any support.I've already tried via ticket, email, and even Instagram, but no one has responded.Can anyone help me today?

Razer.sushi.boi · Answer

Hello there, ​@rafaelrmou!I’m here to lend a helping hand. Please send me a message via PM along with your existing case number so I can check what transpired with our Support Team. I’ll see what I can do from there. Looking forward to your response!*Thread locked to curb conversation to PM.

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