I lost my authenticator after resetting phone. | Razer Insider
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Question

I lost my authenticator after resetting phone.

  • September 23, 2025
  • 1 reply
  • 12 views

I lost my authenticator after resetting my phone I don’t have my backup codes.

I can still log in with my email/password but cannot pass 2FA.
 

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1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • September 23, 2025

Hi shimizu17,

I understand that you lost access to your account OTP. Please PM the following information below so I can verify your account and assist you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Phone number:
Country:

*Thread locked to curb conversation to PM.