I lost my old phone and that number was connected to my 2FA | Razer Insider
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I lost my old phone and that number was connected to my 2FA

J

Dear razer i just bought 2 razergold gift cards and i wanted to top up my game but couldnt as i needed my 2FA i cannot change my number as i dont have my back up code and my old phone please help me

 

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2 Replies

J

i hope you can reply asap

 

Razer.Speedcr0ss
Jaydenplayz5298 wrote:

Dear razer i just bought 2 razergold gift cards and i wanted to top up my game but couldnt as i needed my 2FA i cannot change my number as i dont have my back up code and my old phone please help me

 

I recommend submitting a ticket through this link so our dedicated Razer Gold Support Team can assist you. Once done, allow the team to send you a follow-up message via email within 24-48 hours. 

 

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