i lost my old phone number | Razer Insider
Skip to main content
Question

i lost my old phone number

  • October 19, 2025
  • 1 reply
  • 15 views
josephlalvensanga

 I can no longer access my old number, thus I have to buy a new one. Now, I want to change to my new phone number so I can buy more in-game purchases, but it still needs my old phone number to change any setting inside my profile. I don’t have any back-up codes, and even if I want to set it, it still requires authorization from my old number. At least my email is still currently active, unfortunately for me there was no option to use my email to do any verification. This is getting more frustrating. Can someone help me? i already top up on my account but i cant make purchase because i do not have longer access on my old mobile number . please help 

This topic has been closed for replies.

1 Reply

Razer.sushi.boi

Hello there, ​@josephlalvensanga!

 

I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.

CookiesCookie settingsAccessibility statement