I lost my old phone, which had the authenticator app, and I don't remember my Gmail authentication | Razer Insider
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I lost my old phone, which had the authenticator app, and I don't remember my Gmail authentication

  • March 14, 2026
  • 1 reply
  • 16 views
JokerRixty

I lost my old phone, which had the authenticator app installed, and I don't remember the authentication credentials for my Gmail account.

I can no longer access the phone, and I don't even remember the authenticator account linked to my Gmail account. I've attached a screenshot of my last purchase and another old transaction. I can access the Gmail account linked to my Razer Gold account.

Please remove the authenticator app from the account.
Thank you

 

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    1 Reply

    Razer.sushi.boi
    Forum|alt.badge.img

    Hi there, ​@JokerRixty!

     

    I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

     

    *Thread locked to curb conversation to PM.

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