I can't proceed with my supposed purchase because of the 2-step authentication,. I lost my old phone so I don't have access to the mobile number registered,. I also don't have back up codes,. Help please,.
Question
I lost my phone and dont have back up codes
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- Razer Support
Hi awakan91,
I’m here to help. I understand you lost access to your old phone number associated with your Razer ID. Please PM me with the following information below for verification of our account and for me to initiate a ticket on your behalf:
Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:
*Thread locked to curb the conversation to PMs.
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