I lost my phone number and I can't access it to change my information because it asks me for 2-step verification | Razer Insider
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I lost my phone number and I can't access it to change my information because it asks me for 2-step verification

  • July 23, 2024
  • 2 replies
  • 42 views

Astaroth_Duque

Good afternoon!! My present is to ask for help with my razer account since I linked my account with a phone number that I no longer have access to and recently recharged money in my razer wallet to recharge a game and it asks me for 2-step verification and I don't have the number for the code to reach me and I don't have the backup codes since I didn't save them correctly and I lost the image that contained the codes... I need help because I want to access my account to be able to withdraw the money that I currently have in my account.

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2 Replies

technoPaleAquaPEARL882

Same here 


Razer.Speedcr0ss

Good afternoon!! My present is to ask for help with my razer account since I linked my account with a phone number that I no longer have access to and recently recharged money in my razer wallet to recharge a game and it asks me for 2-step verification and I don't have the number for the code to reach me and I don't have the backup codes since I didn't save them correctly and I lost the image that contained the codes... I need help because I want to access my account to be able to withdraw the money that I currently have in my account.

Same here 

Hey ​@Astaroth_Duque  and ​@technoPaleAquaPEARL882! Your account needs to be verified for this type of request. I highly suggest contacting our dedicated Razer Gold Team by submitting a case through this link. Allow the team to send you a follow-up message via email within 24-48 hours after your ticket creation. Feel free to send me a PM should you need additional assistance.

 

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