I lost my phone or changed my mobile number and can no longer receive OTP | Razer Insider
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I lost my phone or changed my mobile number and can no longer receive OTP

  • January 26, 2025
  • 1 reply
  • 14 views
G4tashiro

Hi, I recently gotten a new phone with a new phone number and was trying to change my phone number for this account I have. I wasn't able to because it wants the old phone number to have a code or back up codes and I don't have neither of them. But i have access to my email can someone help with this problem

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    1 Reply

    Razer.sushi.boi

    Hello there, ​@G4tashiro!

     

    For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

     

    *Thread locked to curb conversation to PM.

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