I lost my usb dongle of my razer blackshark v2 pro 2023 version | Razer Insider
Skip to main content
Question

I lost my usb dongle of my razer blackshark v2 pro 2023 version

  • June 9, 2026
  • 1 reply
  • 30 views
Rafiiiiiiiiiiiiiiiiiiiii

Hey guys so i recently got my headset on my Birthday and i was using it every das, i really liked my headset with the mic, but I just realized that i’ve just lost my usb dongle and now i can’t use the mic anymore as the blootooth quali is really bad. If anyone could help to get my dongle back  or a new one I’d be really happy.

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

​ Hey there, ​@Rafiiiiiiiiiiiiiiiiiiiii 

 

I understand you that are looking for a replacement dongle for your Razer BlackShark V2 Pro. According to our warranty policy, claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Razer's recommended parameters are not covered under warranty. Because of this, a lost dongle would not be eligible for a warranty replacement.


That said, I’d still be happy to help explore available options for purchasing a replacement dongle. I can check our inventory to see if we have a stock for a replacement dongle for your device. Please send me a private message with your device's serial number and country of residence so that I can check our system for replacement stock availability in your area. Thank you!



*Thread locked to curb conversation to PM.

CookiesAccessibility statement