I tried to set up two-factor authentication via the app, but I couldn't complete the verification because I didn't transfer my two-factor authentication codes when I switched to a new phone.
Also, since I don't know my backup codes, I can't reset the authentication. Please reset the two-factor authentication.
Hey Tatsu-__-,
I understand you’re having trouble with two-factor authentication after switching to a new phone and no longer have access to your backup codes. I’ll need to verify your account first so we can look into resetting 2FA for you.
Please send me a private message with the following details:
-Razer ID:
-Email address associated with your Razer ID:
-Date of Birth:
-Full Name:
-Old phone number:
-New phone number:
-Country:
Once I’ve received this information, I’ll check your account and see what can be done to help restore your access.
*Thread locked to curb conversation to PM.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
