I'm not getting a response from support on a replacement | Razer Insider
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Question

I'm not getting a response from support on a replacement

  • January 21, 2026
  • 1 reply
  • 16 views
P

I needed to pay over $100USD to get a replacement for a faulty mouse, with the promise that I would receive a refund if I send the original mouse back or destroy it within a certain timeframe.

Now support is not responding to my emails.

I want a quick resolution of this issue. I am not going to be paying this money, I will be charging back the money I gave for the replacement I was owed if I am ignored. 

Please lets sort this out.

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    1 Reply

    Razer.Ten
    • Razer.TenRazer Support
    • Razer Support
    • January 21, 2026

    Hey ​@PrussianBluethink638,

    Let me assist you with your case. Can you send me a PM with your case number so I can check what transpired and see what I can do to help?

     


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