I'm using Synapse 4 and it shows in the app that my headphones are off. I've tried everything, watched all your videos, please help.

Hey ​@bozaslan00,

Let me assist you with your headset. Have you already performed a clean uninstall and reinstall of Synapse 4 by following the steps from this link? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the Synapse issue.


*Thread locked to curb conversation to PM.

I watched the video you sent and did it.