Hello alleyCarminefast544,

Unfortunately, I don't have much visibility into that part of the system. However, you can reach Razer Gold Support by submitting a support ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Make sure to include all relevant information, including your order number and receipts. If you already have a ticket, please PM me the reference case number so I can coordinate with the team to help you. Have a good one!

NOTE: DO NOT SEND EMAIL TO RazerGoldGCrAT]outlook.com this is not with Razer or the Razer Gold Team.

*Thread locked to curb the conversation to PMs.