Hello Spadix2,

Unfortunately, I don't have much visibility into that part of the system. However, you can submit a ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information such as proof of purchase and Razer Gold PIN/ Gift Card. Kindly ensure to follow the specifications as below:

• Everything has to be a separate image.
• Do not stack the gift card and receipt.
• Do not blur or mark on the gift card and receipt.
• Kindly change the file size to a smaller size.
• Kindly ensure that the images are clear and show all four corners.

Kindly save the shareable files via any online drive account listed here. Just PM me with your ticket number after submitting it so I can call their attention to your case. Have a good one!

*Thread locked to curb conversation to PM.