Hey there!

Thank you for sharing your issue with us. I’m Michelle from the Razer Cortex PC. If you have Razer Cortex installed, please check the HOTKEYS on ‘’SETTINGS” > “HOTKEYS” to see if there is any conflict. 

Michelle

Helle are you there

I want to know what time and date my razor gold card with the number 6363102054021307935 was used 

Please contact the customer support on Razer Gold website https://gold.razer.com/. It is out of my scope. Feel free to let me know if you need assistance when you use Razer Cortex. Thank you!

Michelle