I need help! | Razer Insider
Skip to main content
Question

I need help!

  • March 14, 2026
  • 1 reply
  • 21 views
G

This is my first time owning a razer mouse and I got the Deathadder Essential. It says synapse 4 has support for it, but every time I launch the app it says no device found

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@GadHimselff 

I understand that your new DeathAdder Essential isn’t being detected by Synapse 4. Please try these troubleshooting steps on this link to help resolve the issue. 

 

If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



*Thread locked to curb conversation to PM.

CookiesAccessibility statement