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I need help

  • August 9, 2026
  • 1 reply
  • 6 views
T

I bought like $20 worth of gold to try to top up a game and It wants my two-step verification after vacation but I don’t know how to authorize it because it’s not sending anything to my email. I got the app app is not working and it won’t let me enter my phone number because it says I need the backup code, Are the authorization app?but I don’t know where my backup codes are. And the authorization app is not working. I don’t know how to contact support, I’m trying to Top up my account

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    1 Reply

    Razer.ScarletRouge
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    Hey there, ​@technoTealBlueup995 

     

    Thank you for sharing your concern here. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit

    If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

    Alternatively, you can contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

     

    *Thread locked to curb the conversation to PM.

     

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