i need help | Razer Insider
Skip to main content

i need help

  • Nov 10, 2026 12:42 AM UTC
  • 2 replies
  • 19 views

Hello Razer team, I have an issue: I made a payment, but it doesn't show up in my balance yet, and the transaction is marked as "failed"—however, the payment was processed by my bank. What should I do?

 

This topic has been closed for replies.

2 Replies

 


Razer.Ten
  • Razer Support
  • Nov 10, 2026 3:45 AM UTC

Hello ​@bestRoyalFuchsiaplace385,

For all Razer Gold concerns, please submit a ticket by going to this link so our Razer Gold Team can assist with your transaction. After doing so, just send me a PM with your ticket number so I can call their attention to your case.


*Thread locked to curb conversation to PM.