I need help my razer kiyo pro stops working when using capture | Razer Insider
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Hello friends, previously I had the razer kiyo (the normal one with a light ring) I wanted to buy the kiyo pro in December to do my streaming.



It turns out that when I connect my PS5 capture card (an XR1 Lite) the camera stops working.



I need help because I have to broadcast this weekend and I ran into this problem.



I use Windows 10, I updated the firmware and it still has the same problem. I already sold the previous camera, but with that one I had no faults.
20232L01802236
Hello friends, previously I had the razer kiyo (the normal one with a light ring) I wanted to buy the kiyo pro in December to do my streaming.



It turns out that when I connect my PS5 capture card (an XR1 Lite) the camera stops working.



I need help because I have to broadcast this weekend and I ran into this problem.



I use Windows 10, I updated the firmware and it still has the same problem. I already sold the previous camera, but with that one I had no faults.




Hi 20232L01802236,



Based on your description of the issue, it's highly likely a hardware problem. I already responded to your message and let's just continue there so I can assist you accordingly. Thanks!



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