I need help on Razer ID authenticator and on mobile number, I'm in need of reset for my old account authenticator and mobile number. | Razer Insider
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I need help on Razer ID authenticator and on mobile number, I'm in need of reset for my old account authenticator and mobile number.


ParagonProtato

Hello, I recently recharged some Razer Gold for Diablo IV and I can't use it for payment because it asked me for a authenticator and a mobile number that is already lost and also the same for backup codes. Hoping you can help me reset my authenticator and mobile number. Thank you.

 

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2 Replies

ParagonProtato

Send help :<


Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • 3273 replies
  • May 7, 2025

Hey ParagonProtato,

I’m here to help! I see you've lost access to your old phone number. Could you please send me a PM with the information below so I can verify your account and help you out?

  • Razer ID:
  • Email address associated with your Razer ID:
  • Date of Birth:
  • Full Name:
  • Old phone number:
  • New phone number:
  • Country:


*Thread locked to curb conversation to PM.
 


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