Hello,
My sons headset that is still under warranty has broken. I have been directed to the Razer Support page to contact them for an replacement. I enter the serial # and it show’s it is still under warranty, it then gives me the option to chat but the chat button is greyed out and there is nothing that can be done. There are no other contact details - no email or phone # either to contact support.
please help - I have a very grumpy 15 year old!
Thank you.
Hi MUMMYLEEHEE,
I'm here to assist you. Please send me a PM with the headset's serial number and proof of purchase so I can verify its warranty status. Also, it would be helpful if you could provide more details about the issue and the list of the troubleshooting steps you have already attempted. I look forward to resolving this for you.
*Thread locked to curb the conversation to PMs.
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