I placed an order, but they said I didn't place it. | Razer Insider
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Question

I placed an order, but they said I didn't place it.

  • October 21, 2025
  • 1 reply
  • 8 views
E

 

 I ordered a console two days ago and the money was withdrawn from my account, but when I came in today, they said I didn't buy it. What's the error? I wonder if it's being delivered for sure or if it's really an error. 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • October 22, 2025

Hi everVividRedwire127,

Did you place your order as guest? Let’s forward your concern to our Order Support Team so they can assist you and verify your order. Please PM me with the following information so I can intestate a case on your behalf:

Full Name:
Email:
Phone number::
Country:
Order number:
Screenshot showing the error:
Please upload it via  Google Drive and set it to "Public" or “Anyone Who Has The Link” so the team can check the file.

Thanks!

*Thread locked to curb the conversation to PMs.

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