I purchased a Razer Gold card but the PIN under the scratch-off is missing/damaged and unreadable. I’d like help redeeming or replacing it. | Razer Insider
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I purchased a Razer Gold card but the PIN under the scratch-off is missing/damaged and unreadable. I’d like help redeeming or replacing it.

  • January 29, 2026
  • 1 reply
  • 22 views
retroIrresistibleup626

I purchased a Razer Gold card but the PIN under the scratch-off is missing/damaged and unreadable. I’d like help redeeming or replacing it.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 29, 2026

Hello retroIrresistibleup626,

Unfortunately, I have limited access to this part of our system. However, I suggest that you Submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and photos of the card with an over-scratch code. Kindly ensure to follow the specifications as below:

1. Everything has to be a separate image.
2. Do not stack the gift card and receipt.
3. Do not blur or mark on the gift card and receipt.
4. Kindly change the file size to a smaller size.
5. Kindly ensure that the images are clear and show all four corners.

Save the shareable files via any online drive account listed here. You can send me a PM with the reference number so I can help you coordinate with the team. All the best!

 

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