i think i have Razer Blackshark V2 Hyperspeed dongle issue | Razer Insider
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Question

i think i have Razer Blackshark V2 Hyperspeed dongle issue

  • February 7, 2026
  • 1 reply
  • 11 views

Razer Synapse is showing my Blackshark V2 as “Device is switched off”. My headset works without any issues when connected via USB. How can i fix this?

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1 Reply

Razer.sushi.boi

Hello there, ​@DarthSuld!

 

Have you tried updating your headset’s firmware? If not yet, please do so. If that didn’t do the trick, then shoot me a PM along with your device’s serial number so I can validate it and check for other workarounds. Looking forward to your response!

 

*Thread locked to curb conversation to PM.