I tried scratched my razor gold card but all the code of the card just rubbed off | Razer Insider
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I tried scratched my razor gold card but all the code of the card just rubbed off

  • July 29, 2026
  • 1 reply
  • 8 views
bitCobaltBlueup774

I tried scratched my razor gold card but all the code of the card just rubbed off

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • July 29, 2026

    Hi bitCobaltBlueup774,

    For razer Gold Card issues, kindly submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Be sure to include all relevant information and photos of the card, including the scratch code. Kindly follow the specifications outlined below:

    1. Everything has to be a separate image.
    2. Do not stack the gift card and receipt.
    3. Do not blur or mark on the gift card and receipt.
    4. Kindly change the file size to a smaller size.
    5. Kindly ensure that the images are clear and show all four corners.

    Save the shareable files via any online drive account listed here. You can send me the reference number via PM so I can help you coordinate with the team. All the best!

    *Thread locked to curb the conversation to PMs.

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