I want to change my lost phone number | Razer Insider
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I want to change my lost phone number

  • August 16, 2026
  • 1 reply
  • 19 views
autoBurgundylab174

Hello Razer Support,

I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.

Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.

I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.

I can verify that I am the owner of this account. I can provide:

  • My current Razer ID email address
  • My backup email address
  • Proof of ownership of my registered Razer device
  • Any other information required to verify my identity

Thank you for your assistance.

Best answer by Razer.ScarletRouge

Hey there, ​@autoBurgundylab174 


I understand that you want to change your mobile number. No worries, let me help you. Please send me a PM along with the following details for verification purposes:


1. Razer ID:
2. Email address that is associated with Razer ID:
3. Date of Birth:
4. Full Name:
5. Old Phone number:
6. New Phone number:
7. Country:

 

I am looking forward to your response. Thanks!





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    1 Reply

    Razer.ScarletRouge
    Forum|alt.badge.img

    Hey there, ​@autoBurgundylab174 


    I understand that you want to change your mobile number. No worries, let me help you. Please send me a PM along with the following details for verification purposes:


    1. Razer ID:
    2. Email address that is associated with Razer ID:
    3. Date of Birth:
    4. Full Name:
    5. Old Phone number:
    6. New Phone number:
    7. Country:

     

    I am looking forward to your response. Thanks!





    *Thread locked to curb conversation to PM.

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