I ordered the blackwidow v4 lowprofile hyperspeed a couple weeks ago. I got it last week and honestly have had nothing but problems. I really love how this keyboard feels but, there is an issue with it where the keyboard lags and the inputs get delayed and then put in all at once. I have tried like 800 different things to fix it, and nothing has worked.
I called support the other day to help, and they said they would help file a warranty with me. Then they said they would send me an email and I never got a follow up. The Case# from that support call is ************.
I just want to file a warranty so I tried through the chat, but the Razer Assist AI bot is completely unresponsive. I cant get a single prompt through without an “Oops I'm encountering a spot of trouble. Please try again later...” it is truly torturous. I love Razer and their keyboards and mouses, and have never had problems until now, but its really disheartening that it seems they’re making it the most impossible thing to file for a rightful warranty that I was told to file from support themselves.
