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Question

Incomplete pin number

  • July 5, 2024
  • 2 replies
  • 132 views
C

The gift card that I bought has an incomplete pin number on it. How do I get the rest of the pin number?

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    2 Replies

    C
    • Chersekidz
    • Author
    • Insider Mini
    • July 5, 2024

    How do I get the rest of the numbers?

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • July 6, 2024

    Hello Chersekidz,

    Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please make sure to include all relevant information and screenshots showing the issue. Attach the file to your case for fast resolution.

    1. Proof of Purchase (Purchase receipt and Activation receipt)
    2. Razer Gold PIN/ Gift Card

    Kindly ensure to follow the specifications as below:

    • Everything has to be a separate image.
    • Do not stack the gift card and receipt.
    • Do not blur or mark on the gift card and receipt.
    • Kindly change the file size to a smaller size.
    • Kindly ensure that the images are clear and show all four corners.

    Save the shareable files via any online drive account listed here. You can PM me the reference number here so I can help you coordinate with the team. All the best!

    ​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

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