Razer Support | Razer Insider

Razer Support

-

  • 34,911 Threads
  • 51,277 Replies

34911 Threads

SGViviD
SGViviDInsider Mini
posted in Razer Support

need help with chroma integration

hello i have a problem with chroma integration. when i play a game that it support (overwatch killingfloor2 apex) but it have no effect on my device (ex. blackwidow chromav2 nagahex v2 firefly and tatarusv2) and i already have synapse 3. and chroma apps in connect tap is on (but no apps listed) i try to reinstall synapes 3 but it not work what should i do T^T

4
R
4 years ago
I
isarow
posted in Razer Support

RAZER NAGA RIGHT CLICK BUG IN GAME

Hi, I have an issue with my naga (megalodon). When i'm in game (wow) the naga can't hold the right click for long, the character is mooving strangely and it's impossible to play like this. I've read some thread in the forum but couldn't find any answer, and i know that i'm not the only one having this issue. thx for helping me. BR

3
R
4 years ago
O
oemmp
posted in Razer Support

MAMBA HYPERFLUX + FIREFLY HYPERFLUX sound distortion

G'Day All, I am having this issue that the mouse start to affect the computer sound. The sound gets distorted when listening to music and using the mouse. t happens after a random period of time. Let's say after 10 min, 30 min using the computer \\mouse. If I stop using the mouse sounds come back to normal. I do elave the mouse mat connected and by itself it does not cause the issue. I have tried different USB ports, using a USB hub. I have not tried different cable, because the cable is not standard. Also the distorted sound happens direct from the PC ports such as the headphones jack, through USB the speakers, and even when using an external DAC. The system is Windows 10 to the latest patches, BIOS and drivers the latest 3 months ago (I got he mouse 6 months ago). Motherboard is a Asus Z-170 Deluxe. Thanks in advance.

3
R
4 years ago
A
amberbuursink
posted in Razer Support

My Razer Nari Ultimate's sound is gone?

I need some help. I got myself a Razer Nari Ultimate headset, i got it for 5 days and now i just woke up, started my pc and my headset wont make any noise. Its fully charged, its even connected with my synapse but i just dont hear anything... I never had the problem. It made some really weird noises weird, like there's a phone near

1
R
4 years ago
S
Snobby123
posted in Razer Support

Razer Huntsman not working

So I bought the Razer Huntsman, plugged it in , it showed up normaly but it didn't respond to Razer Synapse 3 or to typing. The RGB works but you can't change anything in Synapse. I know that it is compatible with only USB 2.0 and have tried EVERYTHING that I came across , from holding Caps+Esc and plugging it in to deleting everything razer related and doing it all again and simply nothing worked out. I hope you can help me if not my 110€ go to waste.

1
R
4 years ago
S
Sekius
posted in Razer Support

Blackwidow X TE Chroma Spacekey Problem.

Hello guys, huge Razer fan, Uhh So i just recently purchased a BlackWidow X TE, And I noticed some dust underneath my keyboards on the plate, So i decided to clean it. However apon putting back on my spacebar is doing something completely wierd? Video to Problem: Does anyone know a fix for this, nothing appears broken? (I cleaned with IPA) EDIT: (The keyboard is around a month(?) old)

1
Razer.Caziel
4 years ago
C
cadbury95
posted in Razer Support

unable to login to razer cortex client

i was logged out from the razer cortex client and I have not been able to login even though my user ID and password used is correct. please help

3
R
4 years ago
Y
Ypika
posted in Razer Support

Synapse 2 can't detect my mouse and keyboard

Warning : I can't speak English :frown_: Since the last windows update I did recently, Razer Synapse 2.0 can't detect my stuff. I tried to uninstall and reinstall synapse, deleted all the files, tried another USB port and reset my pc.. I don't what to do anymore, I need your help ! This is a screenshot of what I've got (It's french)

11
R
4 years ago
G
GoogolLien
posted in Razer Support

Razer Synapse 3 Beta Totally DEAD on Windows 10 64 bits

It worked when I just upgraded to Windows 10 64 bits from Windows 8 64 bits, but now all gone. 1. Uninstall and ReInstall or Fix: all tried dozen times, no working. 2. All services are there running like ZOMBIES, but icon gone in Task area: as the attachment. And nothing (splash image, login process) seen when stating windows. 3. Launch by software shortcut: no working, nothing happened. 4. Mouse Function: totally dead, just like any other cheap mouse, controlled by Windows default mouse only. 5. Device Manager: Yes, mouse device seems nothing abnormal.

5
Razer.Caziel
4 years ago
L
LegacyofMystery
posted in Razer Support

Razer Kiyo advanced setting (low light compensation) wont save

Everything else will save but no matter what every time the camera is briefly not active and then on again low light compensation will never save as being turned off. Every other advanced setting will save (zoom, tilt..) also all the normal settings save just fine. (brightness, saturation..) yes synapse is up to date as well as the drivers, yes this is across every computer, yes this is with both usb 2.0 and 3.0 and every other usb port on my computers that I tried.

5
R
4 years ago
J
Justo55
posted in Razer Support

Issue with Synapse 3 and Overwatch lag *RESOLVED*

so, since i got a Naga trinity i have been getting unplayable Overwatch lag. been doing everything i could find to fix the situation. i happened to come across a blizzard forum post where someone said that they uninstalled synapse 3 and the issue went away. so i figured...well thats silly, but ill try it. uninstalling synapse 3 completely alleviated the issue and after reinstalling synapse 3 the issue has not come back. clearly, this isnt a request for help, but hopefully Razer can take note of this and either patch a fix into the program or at least spread the knowledge of the fix.

3
Razer.Caziel
4 years ago
I
Icecr
posted in Razer Support

Razer Blade 15 Freezing over time

I’ve read many from the forum and i haven’t get any answer of this issues. So my laptop start to freezing so often, it’s difference from the other, in my case i often get freeze in majority of time such as when i’m playing game, browsing with chrome, even when i was at homescreen. Please help.

18
Razer.Caziel
4 years ago
R
Robo109
posted in Razer Support

RB15 Screen Dims

My Razer Blade 15 screen dims whenever there is something dark on the screen. I've a couple of things to fix this already, like checking my battery plan and looking at intel graphics settings. It's really quite annoying and I don't know what to do.

3
Joikansai
Vanguard
4 years ago
H
hypov8
posted in Razer Support

razer mouse onboard macro bug. playback different to synapse

can some one else confirm a bug in having with a razer mouse in regards to the on board macro mine is a basilisk but it might effects other mice add a macro in your current profile with a delay. eg.. --- mouse1 down. 0s mouse1 up. 0.5s key K down. 0.2s key k up. 0.2s --- assign it to any mouse button and use any playback type(i use play while pressed) open mspaint and draw a line using the assigned button return to synapse 3. click the user icon ->exit return to ms paint and draw a 2nd line (this is using the onboard macro) do they look the same it seems the mouse firmware cant HOLD an action for the specified delay. the button is pressed and released very quickly, no delay i have a sample vid below if it helps this is my first razer product. i contacted support but they just keep sending me auto generated solutions maybe other mice with onboard storage are affected? Mamba HyperFlux, Naga Trinity, Lancehead and Lancehead TE

3
R
4 years ago
A
autoSunburntCyclops972
posted in Razer Support

Macro Editor Problems - Naga Chroma

Yo, I've been making macros for Mordhau, Working out great however i struck an issue when applying stab into the clip. Macro im making is Right Click Scroll Forward but its not recognising scroll? I have searched long and hard , I was a young man when i started and now grey LOL Is there something im missing here. Always used Razer, Love it Please help if you can Peace Merk

1
R
4 years ago
E
Enclave_General
posted in Razer Support

Kraken Tournament Edition Making Loud Cracking and Buzzing Noises.

Hello! I've had a Razer Kraken Tournament Edition for about a month now, but today it started making horrible popping and cracking sounds whenever I enable it. I've found other threads on the matter and I've followed the directions that were posted, but to no avail. As such I wanted to try posting here to see if someone could help me. I've tried plugging it into different ports, reinstalling the audio drivers, changing the settings, disabling surround sound, and so on, but nothing has fixed it. It has made using it for gaming all but impossible. However, it works perfectly when plugged into my cellphone, and other headsets work fine on my computer, so I'm under the impression that it's a software issue. I'd really appreciate any help I could get.

2
R
4 years ago
S
sdow92
posted in Razer Support

My Razer Blackwidow v2 does not work the keys

My Razer Blackwidow v2 does not work the keys turn on but it is as if it were in demonstration mode I can not change anything or the synapse detects the lighting but I can not configure it does not work or to write only turn on the lights I press them and only the green color is visible key that I press help ....

1
R
4 years ago
U
urbanDeepVioletload809
posted in Razer Support

Mouse "spazzing out" in game MacOS

Hey, so I have a Deathadder Elite and when I try and play League of Legends using the mouse software my mouse constantly spazzes out. The only thing that somewhat helped was turning the Polling Rate from 500 to 125, but still has not 100% fixed the issue. This issue only happens in game and not anywhere else on the computer. I am running MacOS High Sierra 10.13.6 and Synapse says there are no updates and is on Version 1.85. HELP PLEASE! :)

1
R
4 years ago
T
Teddy_Bear_2212
posted in Razer Support

Razer Mamba Wireless 2018 not working in wireless mode

I bought this mouse last 2 month. Everthing works wonderful until last night suddenly the mouse not working in wireless mode. Seems fine in cable mode. The light still on in wireless but not detected in Razer Synapse unless i plug in the cable.

1
R
4 years ago
E
EyeRead
posted in Razer Support

Kiyo light ring only partially lit

After about a half hour of using the Kiyo, while I was configuring my recording software to access the camera, the bottom half of the light ring turned off, and I wasn't get it to come back on. Adjusting the brightness still affected the half of the ring that's on, but wouldn't turn the dimmed lights back on. I thought maybe the software had changed something, but I don't think so, as shutting down my video software didn't fix the issue. I had to turn off the camera, wait for a while (5-10 minutes), and then when I activated the camera again, the full light ring was active again. Is there a way to prevent the ring from turning off half the LEDs after a short period? I'm anticipating recording longer video recordings, and not having to take such frequent breaks to allow the lights to activate again would be ideal. Thanks!

1
R
4 years ago
V
ViperCup
posted in Razer Support

Razer blade 15 Base model webcam

Hey everyone, So recently I got my razerblade base model replaced due to screen pressuremarks, however the new systems webcam seems to be super low quality. On and off OBS i'm getting a lot of red, blue and green lights and overall bad colour performance. I heard they is a driver for the webcam but you have to contact support to get it. Just wamted to know if anyone had any fixes or if my default settings may be the issue. Thank you in advance for advice/help :D

1
R
4 years ago
L
Leetish_Duff
posted in Razer Support

Razer Synapse 3 Not Detecting Anything

I've had this issue with Synapse before but this is the first time it has been exceptionally annoying. I recently got the Razer Huntsman Elite which is only compatible with Razer Synapse 3. I presume Razer didn't think anybody was using their older software so they didn't bother making their newer devices compatible. Before this, I used the Razer Ornata Chroma which was compatible so I just used Synapse 2 since Synapse 3 was extremely buggy and had the not-detecting-anything issue. What I need is either a way to get newer Razer devices to work with Synapse 2 or a fix for Synapse 3.

1
Razer.Caziel
4 years ago
B
byteMauveTaupequick879
posted in Razer Support

Razer Turret Xbox Croma problems

When setting yup the keyboard lighting in the Croma studio while wired the keyboard keeps the color selections, but on battery the lighting shifts from the selected color to purple and back. I have reset the turret in the settings and have created a new profile. This only happens while the turret is running off of battery.

2
Razer.Caziel
4 years ago
B
Bleaxo
posted in Razer Support

Synapse 2 causes lag.

Whenever I change my volume opn my pc when Synapse 2 is active. My screen starts lagging. This only happens when i have Synapse 2 open. I have a huntsman elite in Synapse 3 and a Man-O-War in Synapse 2. I think it might be that these 2 interfere or something... I rpeally want this to be solved. I have a clean windows instalation. this only occures after i start up Synapse 2. So i'm certain it has something to do with Synapse 2.

7
Razer.Caziel
4 years ago
A
Annamarialoiacono
posted in Razer Support

MY RAZER BLACKWIDOW CHROMA V2 DOESNT LIGHT UP/WORK

I have problems with my keyboard, it doesn't light up and i i try tu plug and unplug with ESC + CAPS + CTRL, the light turn on but the keyboard doesn' work, what is happening !!!

5
Razer.Caziel
4 years ago
CookiesCookie settings