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  • 42,957 Threads
  • 61,586 Replies
42957 Threads
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nhawes31
posted in Razer Support
Atheris Polling Rate

Can anyone tell me why I am unable to change the polling rate for my Razer Atheris Mouse? I found the area where it has the polling rate listed but it will not let me change it from 250. I am trying to play an older game that has issues with the mouse unless you change it to 125

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N
4 years ago
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ToxicPicaro
posted in Razer Support
Razer Lights

My Razer blackwidow chroma v2 lights up on my computer but won't light up on Xbox. Caps and Scr light up when I press them, and I already tried turning on the lights

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4 years ago
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TannerTop22
posted in Razer Support
Razor Kracken X taking to much usb power

everytime I plug in my headphones I get a usb power surge does anyone know how to fix this.

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4 years ago
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directcampRoseTaupe639
posted in Razer Support
razer blade pro (2017) charger not working

When I turned my laptop on I noticed that the laptop wasn't charging, I tried to figure out what the problem was. I checked the power outlet, I restarted my computer and even unplugged my laptop and waited, and nothing worked. I don't know if this is a software or hardware issue but I believe that the charging brick could be the problem. Any help on how I can fix it?

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D
4 years ago
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CITRINEVioletRYBleet917
posted in Razer Support
windows 10 update failure

My system failed to update to Window 10 update 2004 with an 0x800703f1 error. Microsoft can't help other than to say System Restore. Tried to do a System Restore and THAT failed too. Not really happy with my Razor Blade 17 (2017) right now, because it's a boat anchor. It shipped with Windows 8. If I do a Razer System Restore (and that actually works), then I am back to Windows 8 and I have to upgrade to Windows 10. Since it was a "freebie", does that mean I will have to pay for a Win 10 license? Any help would be greatly appreciated. No Windows updates, driver updates or even printer installs are working currently. So frustrating.

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4 years ago
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shajibazad
posted in Razer Support
Touchpad not working

Not sure what caused this to happen, but the touchpad on my Razer Blade Base model (2018) (RZ09-02705) will not let me click easily. I can move the mouse icon on the screen, however when I try to click and press down, it is very difficult to do so. It takes a lot of pressure to make the press happen. Has anyone run into this issue and resolved it?

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S
4 years ago
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shajibazad
posted in Razer Support
Grinding Fan Noise

This suddenly started happening on my Razer Blade 15 Base (2018) (RZ09-02705E76), but the right side fan is making an extremely loud grinding noise while it's spinning. The noise does not let up, even at idle. I tried changing the speed of the fan through Synapse and, although it worked briefly when I made the fan spin at it's fastest speed, that solution is not working any longer. The noise is extremely annoying. I think the fan needs replacing. Anyone run into this issue and resolve it?

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S
4 years ago
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jpitch
posted in Razer Support
Synapse App

when I plug my mouse in to change the settings like DPI, the synapse app will not register my mouse, therefore not being able to change any of the settings. any advise?

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A
4 years ago
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EmbrePvp
posted in Razer Support
Razer Mamba Wireless left click not consistently detecting

Hi, my Razer Mamba Wireless recently started having trouble with detecting the left click. Usually, it will take around 5 clicks to get my computer to successfully recognize a left-click has occurred. I have tried other mouses, and they work fine, so I think it is something specifically wrong with the Mamba. I also tried updating the firmware which did nothing to help my issue.

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A
4 years ago
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Zorihon
posted in Razer Support
blackwidow v3 tenkeyless typing some keys twice

i recently purhcased the blackwidow v3 tenkeyless and ffor a few hours it was working fine and then it started typing most keys twice, im not quite sure how to fix this and its quite annoying in games

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4 years ago
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xTooDank420x
posted in Razer Support
Surround Pro Issues

I recently started using my krakens again and I found out about the surround sound app. Ive had many issues trying to get the upgrade, Ive already registered my headset a while back and have not gotten a code for said upgrade. Ive tried the link to buy the upgrade but its dead so now im here......Id like to get my code or get a link to buy the upgrade (depending on cost) if possible.

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4 years ago
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ttbashore
posted in Razer Support
Razer Blade Stealth (2017) 13" - Stuck at boot screen

I have a Razer Blade Stealth (2017) 13" that gets stuck on the boot screen when trying to start up. I can't enter BIOS, can't start Windows, can't boot from a bootable USB, etc. I had been having some issues with the USB ports not being recognized as USB 3 so while troubleshooting that, I realized there was a newer version of BIOS. I ran the BIOS updater and after prompted to restart, I found myself in my current situation of not being able to boot. I've tried removing the CMOS battery to see if that would reset the BIOS to factory but that didn't work either. Any ideas? Thanks in advance for any suggestions!

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A
4 years ago
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crims0narmada
posted in Razer Support
Razer Kraken Ultmiates not working on my computer?

So I was just using my headphones last night and they were working fine. I get up this morning, and every time I try to play audio through them, I just get this crackling/ static sound. I checked all my drivers and everything is up to date. I thought maybe they were blown out, but I plugged them into a laptop I had and they work fine on it. I thought maybe the USB port was damaged or something on my computer but I plugged my Razer chroma speakers into it and those work fine as well. Does anyone have suggestions? I don't know what it could be.

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4 years ago
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Ohcharles
posted in Razer Support
Razer Base model 15 restarting mid game

Hello. The laptop is a month old from BestBuy. Mid game while playing ESO, the laptop restarted without notice. Then as i was searching if this had happened before. It did it again. Only apps that are one would be synapse and the game. Then while googling for a troubleshoot, just the web browser. The temp was down too as I have a cooling pad and pretty cool room at 65 degrees atm. Is this a known issue or should I be precautions and schedule to take into GeekSquad?

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4 years ago
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Sammie_W
posted in Razer Support
Blackwidow Chroma V2 keys not responding.

Hi everyone, Today I started to notice a very strange problem. There are some keys on my keyboard not responding anymore. The keys are following : Top row : ESC, all function keys (F1 --> F12) print screen, scroll lock, and the one on the left from 1/! (just under ESC) Did anyone have this problem before, and were you able to solve it? I have a color that lights up when I hit a button, and that isn't happening either, so I'm worried it's hardware ... Also tested it on another PC, same result.. Thank you in advance.

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4 years ago
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ChristAlmighty
posted in Razer Support
Synapse 3 BSOD

Cant get support anywhere and no response on my previous thread a month ago. Synapse 3 is crashing my PC to blue screen with the system service exception error whenever i begin to install Synapse 3. Absolutely no answers anywhere and ive tried updating my PC twice over as well as a BIOS update with no luck. Also i cant find a single link to a Razer Support email / live chat. Would love to be able to actually use the full ability of my 3 Razer products but its looking like ill be replacing with another brand. Anyone able to help?

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O
4 years ago
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geoDarkPinkfever378
posted in Razer Support
razer atheris not entering Bluetooth pairing mode

hi when i press both the side buttons and the middle button on my mouse which is meant to put into pairing mode nothing happens the light is meant to blink but it looks as if it is connected I am not sure if I am doing something wrong or if it is just not working correctly. any help would be appreciated. thanks :D

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4 years ago
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PatasLocas
posted in Razer Support
Razer

Razer Cortex was fine for me before, I uninstalled it and now that I try to install it it does not connect to the server, I run the launcher and it tells me that it cannot connect to the server, I don't know if it is because I have the location service disabled or something so please help

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4 years ago
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OmarSawih
posted in Razer Support
BlackWidow Tournament Edition Chroma Firmware

Hi, i wrongly flash the firmware of this model and now my RGB light in a mess, only few keys light up, the rest go and my desktop detect its as blackwidow ultimate. Need some help on this, anyone have the firmware for the Blackwidow Tournament Edition Croma, pls send the link or email me at [email]omarsawif@gmail.com[/email] Thanks in advance.

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4 years ago
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Possy81
posted in Razer Support
Active noise cancelling gaming headset

Hi I was just wondering if razer have a noise cancelling gaming headset for Xbox? Thanks Rachael

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P
4 years ago
3
3LeR4NevER
posted in Razer Support
Razer Nari Ultimate turns off after a few seconds

I had this device for a long time and there were some issues before but they all have been fixed and never happened again. The issue I have now is I turn on the device and it turns off after a few seconds, it could be that it didnt charge enough. But its always plugged with the cable when not in use. And I cant even see the battery because if I unplug it I cant see the battery icon in synapse because it turns off. Can anyone help me? This is annoying

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3
4 years ago
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TheMigyhtyShovel
posted in Razer Support
Every time I unplug, Audio breaks more.

I m using the Razer Nari Essential, with synapse 3, for some reason the audio started peaking one day, so I looked for fixes, some one said moving the wireless usb to a different slot fixed their problem. I tried this and it worked but started to happen again, so I moved it like before, but the audio stopped working altogether, so i messed around and fixed that but the peaking/crackling audio was worse now so I moved the usb back assuming it was a usb port issue but then, it got even worse, now if I move the usb to any other port it gets worse every time and I can't tell if its a hardware issue or software issue because its having problems all over the place now, these are new headphones and a new pc, so nothing hardware wise should be bad, I treat these headphones with great care. Ive repaired synapse 3 to see if that resolved the issue but it has not. Help?

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4 years ago
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Rythepie1412
posted in Razer Support
Razer Synapse launch audio files for streaming

Hey, So I have seen some streamers do this with a Razer keyboard using the synapse program launcher on a keyboard where it opens an audio file so its basically using the keyboard as a kind of streaming deck. Does anyone know how to do this as it doesn't allow me to select any type of audio file from my files? Thank you x

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4 years ago
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Pinuccio1968
posted in Razer Support
Razer Phone

Good morning, I live in South Korea, please where I could repair my Razer Phone?

3
Razer.Speedcr0ss
4 years ago
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PhatChat
posted in Razer Support
Item serial number is unknown

I recently purchased a Blackwidow Chroma keyboard and when I go to register the product, I receive an error saying 'Item serial number is unknown'. I have checked and re-written it several times with the same error. I have also been on other threads that have no posted resolution. Does anyone know what to do to fix this problem?

1
Razer.Speedcr0ss
4 years ago

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