Razer Support | Razer Insider

Razer Support

-

  • 34,664 Threads
  • 50,841 Replies

34664 Threads

D
Detour78
posted in Razer Support

Synapse 3 not working, at all....

I have recently bought all new hardware and decided to make the switch from Corsair to Razer. Upon plugging in my new gear (Cynosa Chroma, Basilisk, Tartarus V2, and ManO'War which I already had) Synapse 3 was installed and running perfect. I loved it, except that the ManO'War isn't supported through Synapse 3 but not a big deal. Fast forward a few days, Synapse 3 has stopped working completely. I can't even open the program anymore, click on it and nothing, run as administrator and nothing. I've tried multiple remedies from updating drivers, uninstalling/reinstalling drivers and software, clearing temp folders, everything.... well, everything I can think of. I'm good with PC but not a super pro either. The 3 devices are running the Spectrum visualizer, but I believe that is by default. Reading through the forums, I see a lot of people having issues with it and have tried some of the fixes others have used, but with no luck for me. Is the software bugged? Is it something I did(technica

3
D
4 years ago
W
wireGoldMetallicleet717
posted in Razer Support

Razer kraken 7.1 v2 "hissing" sound

I think that is a problem with my cables. https://prntscr.com/n8q2e9 https://prntscr.com/n8q2tk https://prntscr.com/n8q2k0 Note: the noise is gone on my laptop, and i never had this sound before on my desktop.

1
W
4 years ago
F
fahad1337
posted in Razer Support

New Update Broke Death-adder Elite in WoW

I been using this Death Adder Elite for almost a year now. Today The Razer came out with update and suddenly my mouse is unable to hold its right click in World of Warcraft when moving camera angle in game. So basically I hold right click to move the camera but now the mouse will move it a little and then the mouse comes out as if I let go of right click. Apart from that u actually see the mouse jump in and out of screen, normally when you hold right click it doesn't show the mouse cursor. I had issues with Razer Acceleration ingame in past where suddenly the mouse sensitivity would sky rocket for a split second ever few seconds when moving camera, later which I found out that you had to change the pollen rate to 125 to correct that issue. Things I have already tried to fix this issue: -Restarted Computer: Since software was updated, thought restarting would fix the issue. -I tried changing pollen rate in 3 different settings, 125, 500, 1000 -Re Installed Drivers -Reconnected Mous

5
F
4 years ago
I
iBorgs
posted in Razer Support

My Razer blackwidow X ultimate (mx cherry blue) issue

i am having an issue with my Razer keyboard X ultimate. it is not being detected by razer synapse. I know that this certain model has been discontinue by razer. may i know if you have any steps to fix the issue?

3
H
4 years ago
S
sachmet157
posted in Razer Support

Razer Electra V2 USB stopped working

Hello, when I play a game, I stop hearing about my headset. To hear something about the headset again, I always have to plug it out and in. What do you think can help me to fix the problem? Sorry for my bad english I'm from germany and I used the google translator. Yours sincerely sachmet157

8
R
4 years ago
A
apex_woot
posted in Razer Support

hopless gtx 1060 razer blade 14 2017

Hey all! I am having realy hard time with my razer blade 14 2017 laptop. It happened by itself like yeaterday everything worked fine and today it(my problem) happened. So, once i install any nvdia 1060 supported driver on my laptop, system process it tskmngr is taking around 20& of my cpu and it makes a huge impact on my laptop overal performance and it freezes every 2-3 minutes, fans are loud all the time, when i turn it off for a while and then turn it on, it will give a bsod with code "video tdr failure" coused by nvlddmkm.sys! The worst thing is that over past two weeks i tried evrething - strarting from windwows reinstall (versions 1709 and 1803), reinstalling nvidia and intel drivers with ddu in safe mode, installing all versions of drivers(just the driver with or without 3d vision or nvdia audio driver), disabling services, turning on and off all kinds of settings, and so on. In fact what i have now is half-working laptop on outdated nvidia drivers 367 from razer site, getting

6
R
4 years ago
S
streetaeroLiberty546
posted in Razer Support

Razer Hammerhead V2 (not pro) Technical issues

My Razer hammerhead v2 ear buds left ear has stopped working, any simple solutions that DON'T include cutting the cord? They aren't even a year old and I still have a warranty.

3
R
4 years ago
M
Mikeeddy900
posted in Razer Support

Kraken TE with Xbox one (question)

Can I use a usb adaptor so the audio controller plugs straight into my controller? Or does it have to be usb? (I’m already aware that the audio controller doesn’t work on Xbox via usb)

6
R
4 years ago
P
PecceG2
posted in Razer Support

[Razer Synapse 3] Instant crash, no logs, no errors.

Hello, since a few days after an update of the Razer Synapse software, it refuses to open. I tried to reinstall, repair, do what it says in the FAQs, and nothing works. I went in search of the logs to C:\\ProgramData\\Razer\\ and only found this: Razer Synapse Service.exe Information 0 ****************************Starting Synapse3 Web Service 3.4.0216.021216**************************** 2019-03-08 10:06:54Z Razer Synapse Service.exe Information 0 Dirty?: True 2019-03-08 10:06:54Z It don't give me much information, with process explorer I can see that the process starts and dies instantly, both the service and the program itself. Where can I get more information about what is happening (¿More logs?)? Or should I debugge the program?

6
R
4 years ago
M
Macbeth.
posted in Razer Support

Razer Cortex and Synapse 2 are not working together

Hello, Title explains a lot. My problem is windows generic freeze when window's and razer programs startup. After the logo appears then dissappers, my windows having a generic freeze problem about 20-30 secs. I can move my cursor but windows don't respond. I'm remembering, this issue started with latest Cortex update. I tried to delete Synapse 2 while Cortex was on the PC. And there seems no problem. I also tried to delete Cortex + Synapse3 while Synapse 2 was on the PC. And there seems again no problem. I'm using Synapse 2 for Kraken 7.1 and Deathadder, and using Synapse 3 for Cynosa Chroma.

0
M
4 years ago
Rowbro96
Rowbro96
posted in Razer Support

Razer Phone Storage Migration.

Hey there, could i please get some help with my razer phone storage? So I had used up about 63gb~ of storage on the internal & have now added in another 64gb sd card, hoping to continue to use that as storage.. I formatted it as internal storage, but the phone has continued to only use the phones internal storage instead, saying that there isnt enough room for more files when trying to take pics/vids etc. I have now tried to use the migrate storage feature from the settings, saying that it would clear up 30gb~ from the internal, moving it across to the sd. The problem is, after going through the process, it has only added the files to the sd, still leaving the internal almost full, having the same 'no storage remaining' issues. How am i supposed to clear the storage from the internal without potentially deleting my files from the sd at the same time? eg photos/vids. I haven't been able to find a way to distinguish between the 2 seperate storages. Its gone from using 64gb total to

0
Rowbro96
4 years ago
H
hitVividOrchid847
posted in Razer Support

Ornata Chroma doesn't show the same color as Razer Synapse 2

Alright peeps, basically the problem is that I give the Chroma Configurator an RGB pick and in return the Ornata shows the color but "blended" with white or in other words - it shows the same color but much more brighter/"whiter" and consequently not the same color as shown in the synapse. Any idea?

2
Razer.Caziel
4 years ago
HeresMyMind
HeresMyMind
posted in Razer Support

Poor Performance with eGPU and evga 1080ti SC and Blade15.

I have a Razerblade 15 advanced model with a Mantiz Venus eGPU equiped with an evga 1080ti SC2 System: 6 core procc 8750h 16gb ram 512gb SSD Samsung Evo 970 1070-Max-Q Internal Dedicated Card eGPU Mantiz Venus GPU - Evga 1080ti SC2 I have been getting worse benchmarks when using the 1080ti in egpu with TB3 than a 1070 max q internal. I was hoping to at least get a little bump in performance. I have uninstalled and reinstalled drivers numerous times, including using ddu. I have tried disabling the 1070, and internal gpu's through device manager with no help. I have tested both internal/external monitors and I get the same results. The 1080ti is performing about 50% of what the 1070-max-q is. Any ideas? I know TB3 has a bottleneck, but is it really that bad?

0
HeresMyMind
4 years ago
R
rushCoolGreycar494
posted in Razer Support

Brand new Razer Blade Stealth 2019 - Freezing Trackpad issue

Hello team, I've recently got my brand new Razer Blade Stealth 2019 and face some issue with the trackpad right out of the box. Very often, especially once I try to click - hold - drag with the trackpad, the mouse cursor just freeze/got stuck. The exact same issue I have regularly - even during browsing sites or doing some stuff. That's very frustrating sometime and make the work with the trackpad practically impossible. Once I plug in the mouse the problem disappear, but in the moment I go back and touch the trackpad .. same again. And I just use my mice to unfreeze it.. Can you help me solve this issue somehow? Video link: Thanks in advance, Svet

2
A
4 years ago
K
KevinBorah
posted in Razer Support

Razer Support is SCREWED UP!

Has anyone else had absurdly long delays getting warranty work done on a Razer Phone, I have been more than 3 weeks without my phone because it kept shutting off (Presumably a battery issue). So I sent it in under warranty and Razer has had it for 3 weeks now with no end in sight.

1
R
4 years ago
Shaitek
Shaitek
posted in Razer Support

Razer Electra V2 Usb stop working

Well, most of time, im gaming, pubg or apex, middle of game my sound stop working, pretty bad when u need sound for hear what around u, i need unplug and replug my usb each time that happen, and more i do it less it work exemple : i open my computer after work, watching some youtube video, my sound get off, and unplug it and replug it, sometime, the message "usb no regonise" appear to me or just nothing appear and no sound, and i must unplug and replug until i hear something.... This problem pretty painful, i love razer but its my second headset with razer, i used my warranty on the first cause no sound on it Can you help me to resolve my problem ?

6
R
4 years ago
D
donkanmcklaus
posted in Razer Support

Razer Electra V2 USB Stop Working

i have a brand new Razer Electra V2 Usb, so, im playing the division 2 fine, and then the sound go off, the lights go off, i unplug the headset and reconnect and now it's not recognized by windows, when i open the device manager, there's and unknown usb device, show error 43. i contact razer support, nd the answer was "download and install Errorkit because is a windows error" so to check if was a windows error, i plug the device on another pc that never plug the headset before, and the error is the same. so, Razer has a quality issue, but then a support issue, so, i will go to the store, to see if there provide some king of replacement or im fucked... note to myself: next time just get a Logtech headset, this is my first and last razer device

0
D
4 years ago
P
puggyy1Insider
posted in Razer Support

Razer kraken TE worst headset ive ever seen

hello i got kraken te first time at january my sis brought it from uk. And it wasnt working properly, mic was so so low, thx wasnt working neither. On youtube i cant listen songs etc. so many problems i had. Then i talked with support, and amazon offered me to change with brand new headset i and support though its tecnichal problem. Then yesterday i took new one from sis and its the same shit? Thx doesnt work turns in on and off doesnt changes anything, and mic i need to scream to my friends hear me. Ive been using razer kraken 7.1v2 for 8-9 months and its awesome. Razer made a huge mistake by selling this headsets and synapse 3. Its buggy. And %80 of times synapse didnt even see my headset it says please connect a device or smt. Im so mad rn cuz i paid a lot for a shipping as well cuz i trusted it. They should just refund our money to all te owners. 5$ headsets driver is better than this i cant believe its razer.

2
P
4 years ago
L
lgm1991
posted in Razer Support

Absolute worst experience with RB15 / Customer Service

6 months into having this laptop I have never had a more regretful purchase in my life. It worked great at first! Now the GPU is overheating so quickly its impossible to do anything on. The temperatures skyrocket over 200 degrees in mere minutes. The Fps as a result is a resounding 5 FPS. So I contact Razer support. After getting the run around about drivers. (all of mine were up to date) Rolling with the punches I reinstalled all the drivers 3 different times. Did BIOS updates. Even completely wiped my computer to no avail. Obviously its a hardware issue. Whether the fans aren't working correctly or the thermal pasting is bad I have no clue. Upon having this happen. I request a replacement. Seeing as I still have the manufacturers warranty and the Geek Squad Total Tech Support package. I have been met with resounding resistance on both best buys and Razers end. From being lied to in chats to being completely ignored to complete and utter disrespectful and unprofessional behavior. Now

1
Razer.Caziel
4 years ago
grazcy
grazcyInsider
posted in Razer Support

Cortex Paid to Play SUPPORTED GAMES Missing

Since after the new update my cortex rewards not showing the SUPPORTED GAMES anymore no point earn even after I played the game.

1
Sliproach
4 years ago
I
InflatedTumor26
posted in Razer Support

Phillips Hue w/ Overwatch (Synapse) - Dim lights

Whenever I start Overwatch with my Hue light synced to the game, my lights are very dim and there is no way for me to change it. I read up on it it and it seems like Razer needs to update the API. Is this correct? I see YouTube videos with Overwatch lights brightness up to the max. Is there anyway I can get this resolved?

0
I
4 years ago
M
MarkePlayzz
posted in Razer Support

I cant log in to Razer Synapse 3 (beta)

I tried reinstalling it, restarted my computer, updated Windows, turned off the AntiVirus. And my router is fast so it can't be the problem and im connected with ethernet. Please help! :(

3
R
4 years ago
W
Wazzuli
posted in Razer Support

Something wrong

So switch on my pc and go to switch on my Leviathan sound system and ...... NOTHING.... always been a bit peeved that I have to turn it on every time i switch my PC on or wake it up. Imagine how I feel now that its totally dead. Has anyone else had this experience and if so how did you fix it . I would like to know before I go apeshit at RAZER, this will be product 2 thats died shortly after warranty expires , my watch and now this, very very very unhappy customer.

0
W
4 years ago
P
Pultz1026
posted in Razer Support

Products Not Syncing in Synapse

Good morning. I am having an issue with my products not syncing in the Synapse App. I have 3 products and only my firefly shows when I open the app. I also have the Ornato Chroma and the Basestation. I have tried uninstalling and reinstalling the software with no luck. Has anyone else experienced a similar issue?

3
R
4 years ago
BlueSoapxr
BlueSoapxr
posted in Razer Support

Help for Razer Phone 2

As usual these are the standard android issues, wondering if anyone has a fix. Coming from generations of iPhones so I'm not that familiar with android. In fact the only reason I'm using android is because of the Razer Phone 2. Software 1. Unable to connect to my razer blade's hotspot. - My 2 iPhones can be connected but not my RP2. The network is saved but it won't connect. 2. Camera app hanging. - When I open the camera on the RP2, it defaults to the camera. But if I swipe left or right to get to the portrait or video mode, the app freezes and crashes. 3. OS lag. - With my older iPhones all I had to do was swipe close apps to really close them. I have never had the need to turn off / restart my phone to "reset" it. But with android I have to restart my RP2 every 2-3 days to keep it in optimal condition. Does closing apps in mutitasking really close them? Or do I have to go into settings to force stop the app every single time? - The play store is full of fake apps, does anyone k

0
BlueSoapxr
4 years ago
CookiesCookie settings