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  • 42,261 Threads
  • 60,607 Replies
42261 Threads
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FourMafia
posted in Razer Support
Please help deathadder not detected by snyapse

I got a new mouse a "razor deathadder essential" and it's not getting detected by razor synapse all i want to do is change my dpi to 400. Please help <3

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4 years ago
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hittodayBlueViolet921
posted in Razer Support
7.1 Surround sound not working

Hello,as u can see in the title my sound is not working.I can't find the 7.1 surround sound in my default sound settings anymore even if i reinstalled the program.What can i do?

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4 years ago
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LimeGreensitebyte796
posted in Razer Support
Razer Wolverine TE usb cord not working

I own the Wolverine TE and it is a great controller except for the fact that it disconnects even though I am plugged in to the Xbox and the controller. Over time the effect has worsened to the point where I cannot use the thing at all. I suspect it is the wire but I am not sure. What should I do?

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4 years ago
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LBPrior
posted in Razer Support
7.1 Surround Sound in Windows 8.1

My question is very simple, my computer does not recognize my Kraken headset and beacause of that the 7.1 surround sounds feature can't be activated. I already went to sound settings but the headset does not show up at all. It works but the 7.1 surround sound feature does not, I can't configure it. I am thinking that it might be my Windows version, but I'm not sure about that. Can someone help me?

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4 years ago
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AryanSharma24
posted in Razer Support
Razer Cortex does not open/crashes/runs in background after exiting

i have been using cortex for years from now , but now i have being in problematic situation though, I installed cortex today again (i was having my comeback to gaming) first start was very good, i haven't played an game using it yet. Problem no. 1: as i opened it and boosted for testing, it released around 700MB of ram , and then I closed(minimised into system tray) it just by clicking cross button , I tried to open it again, it doesn't open ... Problem No. 2: I exited all razer apps (using exit all apps in system tray icon) it does exited(but some of its processes where still running including cortex and central mainly) Problem no. 3: i have turned the startup of razer cortex but it is still running in background even after rebooting(shutdown and boot) or hard rebooting(restarting) ... i need your help down here, regards,aryan sharma(for my bad english) i have uploaded some images after exiting all apps(razer related)

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4 years ago
Whyking
Whyking
posted in Razer Support
Ambient Awareness blacking out

So I've tried everything to get AA to work but every time I'm trying it on my keyboard it goes to black and it won't reflect what's on my screen. I'm using a black widow elite keyboard with a 3 monitor setup if that helps to find the issue.

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Whyking
4 years ago
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AbuMila
posted in Razer Support
My THX Spatial Sound isn't working

Hello I have a windows 10 PC updated recently with synapse 3.0, updated on Aug 3rd 2020 as well but everytime I choose the option of THX spatial sound I get no sound at all. Please help

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4 years ago
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SaamJourabchi
posted in Razer Support
Chroma Connect not working

So my chroma connect lighting effects used to work great with Overwatch until they just kinda stopped working. I have reinstalled synapse 3, run OW with more permissions, turned chroma connect effects on and off and still it doesn't work. A solution would be much appreciated.

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4 years ago
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Kaloorn
posted in Razer Support
Blade 15 Advanced - Keyboard and Touch Pad Issue

Blade 15 Advanced (Early 2019) WIndows 10 Home I have had the laptop for over a year and just recently started to get ghosting on the keyboard and touchpad. Issue: Random selection of all on the screen. Click and drag seems to activate while type. Cursor repositions when typing. I have tried removing the drivers and reinstalling them. Updating all to current and rolling back one. I have reset to factory default and the issue still appears. What else can I do to address and fix the problem and fix it?

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4 years ago
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Backyqrd
posted in Razer Support
Razer Kraken Pro V2

My razer kraken pro v2 isnt reconized as a razer product on my desktop and because of this its also not detected in razer synapse

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4 years ago
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_Nova_
posted in Razer Support
Chroma Connect not working

I hope someone sees this and is able to help. I have razer synapse 3 and chroma connect on but for some reason it says I have no games for the chroma connect and wont allow me to connect overwatch to it to change the lighting with connect. Basically chroma connect is not detecting any of my games. Any help would be appreciated.

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4 years ago
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freshVanillaIce366
posted in Razer Support
SYNAPSE/THX MIXER ISSUE

I have a Razer Kraken Ultimate, everything else is working perfectly except the mixer. The mixer option in Synapse 3.0 for the Kraken Ultimate just doesn't work, every time I set an application from stereo to surround sound, and click other section, for example, the mic setting, and come back to the mixer the application I set to surround sound before is back on the stereo again. I don't know if it's the synapse of the headphones but the THX just doesn't work. Also, the audio is a bit weird, sometimes it's like surround sound sometimes it just sounds like normal headphones. I wonder if there is any solution to this issue.

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4 years ago
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JUlIUS_Szn
posted in Razer Support
Help with purchasing and some issues.

Guys can any one help, when buying razer hammerhead duo it says shipping to US by its self and i can't change it even if i choose razer stores except US, i can't find any thing except Us, and I want to order these earphones in the Germany store. (Can you please see screen shots ) And sorry another question when buying any thing with razer silver, in the end will i put my code and it will be free ?

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4 years ago
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roadfreshDeepMauve423
posted in Razer Support
Razer blade 15 left fan ramping up every few seconds under idle

Razer blade 15, left fan ramping up and stopping every few seconds under idle. Its been working fine for the 2ish years I've owned it. I've noticed a slightly louder fan noise like a small vibration over the past few months but thought nothing of it. Bought it new from bestbuy. yesterday was playing some FFXIV, was working fine. Today I turn it on and a few seconds later the left fan starts ramping up and stopping, and sometime completely stops. The right fan is working flawlessly, and the computer is running and is as smooth as usual. Except the annoying left fan that buzzes as it ramps up to 100% and stops repeating itself over and over. If it was stuck at 100% I would be less concerned than it ramping and stopping. Tbh I dont even want to turn the thing on without some idea of what's happening.

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4 years ago
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Ari-Alves
posted in Razer Support
Comprei mas não recebi!!

Então tropa eu ia fazer uma recarga no free fire más antes tinha que ter um saldo por aqui então coloquei 20 reais por boleto , e ja se foram 2 dias e n recebi meus 20 reais eae oque faço? Qualquer coisa tenho o recibo!

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4 years ago
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Peth1001
posted in Razer Support
RZR_077071b149118adf9094ba4e0200

RZR_077071b149118adf9094ba4e0[CODE]RZR_077071b149118adf9094ba4e0200[/CODE]200

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4 years ago
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DeltaWolf1998
posted in Razer Support
Where can i buy REPLACEMENT Razer optical switches

Where can i buy REPLACEMENT Razer optical switches I didnt find anywhere that i can buy some switches for my switch tester

2
D
4 years ago
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flaviobarbato
posted in Razer Support
Activation Code for Surround 7.1

I have a razer kraken pro 7.1 from 2016, and had some sound problems because the old version of Surround. Now to install the new version i need an Activarion Code. How do i get it? Thanks.

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4 years ago
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bangalexstore
posted in Razer Support
i didnt receive my OTP at my sms

i was purchased pubg UC using razer gold and i use 2 way authenticator, but i didnt get any otp at my cellphone. what should i do?

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4 years ago
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SnowGurb
posted in Razer Support
IF I PAYED 10 EXTRA FOR FAST SHIPPING

I payed 10 extra for fast shipping and it hasn’t came is there a way i can get them back?

0
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4 years ago
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8008651234
posted in Razer Support
Razer Blade 15 (2018) i7-8750H that only has 3 cores/ 6 threads?

I bought this laptop when it was brand new and recently the performance of my CPU has been degrading ever since. When i played games that are years older than the laptop it has a hard time and always its 100% load, I have tried turning on performance mode and fans rev up to max every time. R6, The Division 1, Apex legends, COD, and have similar effects and cannot output to 60fps due to throttling of the CPU https://ibb.co/PzG1SQX https://ibb.co/xGfcRyr https://ibb.co/MNGVpJD

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4 years ago
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Power7779
posted in Razer Support
Question on Razor Kraken Ultimate and Synapse 3

I recently bought a Razer Kraken Ultimate and was mostly happy with it. Although there were a few nuances that I think are defects. (Or it may just be OCD). First of all, the THX button is either always on or off. I could only change it in the Synapse app. However, that completely defeats the point the button in the first place. Also, the volume wheel only works when I apply a bit of pressure so that there is a tactile turn. Without applying pressure, the wheel just turns with raise the sound. Can someone please help me. Thanks

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4 years ago
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ullarchitect
posted in Razer Support
Tartarus Pro vs V2

with Parkinson’s, I’d research this but it’s difficult but I have just 2 general questions: Which one is better for long term use: the Tartarus Pro or V2? Price difference is $50 and I’m looking at the Pro more. I’m currently using a Nostromo N52. Can both have settings stored on the cloud like my Naga Epic mouse? Thank You in advance

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4 years ago
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Artrysa
posted in Razer Support
Thumb button height difference.

I got a new Death Adder V2 and noticed that the front thumb button is quite a bit lower or deeper inlaid, whichever way you want to phrase it. I was just wondering if anyone with the same mouse could tell me if this is on purpose or if it's a defect.

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4 years ago
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Artrysa
posted in Razer Support
Razer V2 Lights Reverting.

Whenever I exit the Synapse in one way or another the lights change from the static color I set it to, to cycling the spectrum. Does anyone know how to properly set it to a single color? Never had this problem with my Chroma. :/

0
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4 years ago

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