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  • 42,256 Threads
  • 60,599 Replies
42256 Threads
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TrevorFoss
posted in Razer Support
Browser Issues

I've had my Razerblade for a while but can only use Microsoft Edge as a browser. When I tried to download Google Chrome it gives me an error message, Chromium doesn't allow any videos to play like on Netflix, YouTube, Twitch, etc... Also, the laptop can't update. It goes to 99% and then gives me an error message. Does anyone know what the issues may be?

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4 years ago
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khyjoon
posted in Razer Support
Razer and defective monitor issue

Hello, I received a Razer blade 2019 model that was meant to have 144Hz capability but it only had 60Hz. After a long string of emails, they've determined that indeed my model was expected to have 144Hz but it did not, so I had to ship it back for repairs, which I've just done so yesterday. My question then is how long does this normally take? I need a laptop as soon as possible, and I'm wondering what has normally been done in cases like these? At the moment, I'm thinking it may be faster to just try and get a refund, so that I can just rebuy from Amazon prime 1-day delivery (which now is about a week due to Covid-19 delays I suppose). I really cannot wait around for a month or so for a laptop. The whole ordeal has been pretty frustrating as customer service has started to slow incredibly, and I had to already wait for a laptop that got delayed in shipping, and now I have to send my laptop back and wait again for it to come back, for an issue that was never my fault.

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4 years ago
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yoshirashtian
posted in Razer Support
Issues with macros

I've had issues with using the macros for my Blackwidow v2 for years now, It is a software issue I believe with synapse. every time I try to go to the macro list nothing shows part of my list when I click the plus to try and add a new macro nothing shows up or records but it counts it as a new macro when checking in keyboard settings, however, it won't record any of the actions and doesn't do any of them. I've tried reinstalling it the software multiple times, tried making new razer accounts. nothing seems to fix the problem I would chat with razer directly but it seems like they don't offer support since my keyboard is out of the warranty period and it directs me here to get any answers I need.

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4 years ago
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imPiracy
posted in Razer Support
[IGNORE] Razer Seiren X Arm Adapter?

Nevermind, I got this.

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4 years ago
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MRKnat
posted in Razer Support
ryzer keeps switching profiles (lol)

Hey there, i got the old razer naga hex v2 my mice keeps switching profiles when changing the micro's i am used to the old (and better) number design so i hav 1 on 4

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4 years ago
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frankysgoof
posted in Razer Support
Error al comprar THX en españa

No puedo comprar el software del audio espacial THX porque la página tiene por determinado los Estados Unidos y yo soy de España y al introducir el teléfono me sale error, ahí alguna enlace que te envie a la página española? Como puedo cambiar la localización?

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4 years ago
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DonDinardoniInsider Mini
posted in Razer Support
Razer Kiyo Video Quality - very pixeled

OS: Windows 10, 64 Bit Synapse Version: 3.5.630.61222 The video quality of my Razer Kiyo is good in the Synapse preview, but VERY pixeled, when I use it for video calls with either Skype or Teams. See attachments. Synapse: . Any ideas?

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4 years ago
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Pifachu32
posted in Razer Support
Kraken pro v2 Synapse 2.0 not working

so synapse 2.0 stopped working when I made a fresh restart for my pc. and it only shows "View compatible devices" or "register your razer product warranty". I have registered all of my razer products. I'm stuck what to do to get it back to work

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4 years ago
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xTM22Seth
posted in Razer Support
Razer Deathadder Chroma v.1 Is not being detected by Synapse 2 and I've basically given up on it.

I Bought a Razer Deathadder Chroma v.1 About a year ago, I've tried to install the software to change the DPI since but i haven't given it much attention since i wasn't gaming back then. I started gaming a month ago and i've tried EVERYTHING in my power to try to get synapse(2) to detect my deathadder, no luck whatsoever. I've tried looking for drivers for this thing to maybe install them and verify them with synapse, but apparently razer has stopped giving out standalone drivers for some odd reason. I've tried replugging NUMORUS times, Including holding down right click, left click, and middle mouse button for up to 30 seconds, no luck. I've tried different versions of synapse, no luck. the device shows up in device manager as a normal HiD Pointing device. In device manager I've tried different ports, also no luck. why does this have to give me the hardest time possible to change a god damn DPI from the default! Please please PLEASE help me here. I'm truly lost for words.

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4 years ago
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freshWhiteSmoketech733
posted in Razer Support
Razer Blade 14 USB-C hub freezes with AC power plugged in

I'm trying to establish "2 cable" setup at work which comprises of. 1. AC power cable (to charge my Razer Blade 14 Laptop) 2. USB-C Hub, to connect 2nd display (HDMI) mouse + keyboard (2x USB-A) What I'm noticing is that if I don't have AC power connected to my laptop, therefore running off battery, the USB-C hub works perfect and all my devices are working. When the AC power is connect however, charging the laptop, the USB-C hub will freeze periodically, causing stuttering in both my keyboard+mouse and display. If anything I feel like it should be the opposite, but the laptop charging seems to interfere with the USB-C in some way. Does anyone have insight as to what could be happening and what I could try to fix? I've already updated all my firmware and drivers, no luck. This is the hub I'm using: https://www.amazon.com/Anker-Adapter-Reader-MacBook-Chromebook/dp/B07H4VQ4BZ/ref=sr_1_4?dchild=1&keywords=5-in-1+anker+usb+c&qid=1596137125&sr=8-4 Thanks

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4 years ago
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Neovenus
posted in Razer Support
How to make my macros on new Razer Tartarus V2

Hi, sorry i'm new to this site. Just bought the above and downloaded the Razor configurator but can't find where I go to start programming the macro's? can someone tell me if I need to download something else and if so where I find it please. Many thanks Eve

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4 years ago
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lucasfecap
posted in Razer Support
Razer Macros Synapse 3

Hi guys, I play COD Warzone and I have a Razer Synapse 3 and would like to know if macros are detectable on FPS Games ??? It is possible to detect macros all macros for example anti-recoil macro etc in Synapse 3 via Battle.net or Activision and I get ban ? Thanks a lot!

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4 years ago
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tefolord17
posted in Razer Support
My Mouse doesn't work

Hi, i bought a Razer Abyssus Escencial 1 month ago and until last night worked as normal, but today it doens't work. First, the chroma was lightining but the mouse didn't responted. Them, I disconected the usb y put it on again and the chroma doesn't work too. How can I fix it?

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4 years ago
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DaRf_NickGaming
posted in Razer Support
Do I need to use my surround sound activation code or not?

I bought the Razer Kraken Tournament Edition headsets a few months ago and I recently built a computer and I'm ready to use them. The headset's package contained a 7.1 surround sound activation code, but the Razer Synapse 3 also has surround sound. Do I need to use the activation code, the Razer Synapse or both of them?

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4 years ago
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1838C02900214
posted in Razer Support
Razer wolverine ultimate stopped working!

My remote stopped turning on. I've tried to contact razer but can't figure out how. Can someone help me?

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4 years ago
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BigDong123
posted in Razer Support
Blade 15 (2019) cracking sounds and static

I bought a Blade 15 Base model (2019) version 2 weeks ago and have had a few problems I'm pretty concerned about. Firstly, there is an occasional popping/cracking sound coming from what seems to be coming from around the hinge or bottom of the screen. It doesn't happen too often but is quite loud that I can hear it through my headphones. Secondly, there is static froming from the headset. I have tried a few earphones and headsets and they all have static coming from them. At first I thought it was my new Kraken TE that was causing the static but it seems it's the laptop's problem. The static is quite loud and noticeable whenever there is sound playing (music, games or even windows system sounds) and there is a faint hissing sound when there isn't any sound playing, which is starting to hurt my ears. I have tried all the USB-A ports and the 3.5 jack and they all have this problem. Is anyone able to help?

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4 years ago
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Xeyz0r
posted in Razer Support
Blackwidow Chroma v2 Got stuck on Bootloader

I use this device more then 2 years and today i got stuck on Bootloader(Unknown Device) Windows 10 Pro x64 Help me please(( i have identical problem like this: /blackwidow-chroma-v2-doesnt-work-anymore.49821/

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4 years ago
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awesomeRedVioletPEARL939
posted in Razer Support
razer synapse 3 not opening

I have had synapse 3 for a year now and every 1 to 2 weeks it stops working and i have to clean install and reinstall it. Is their a way to fix it

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4 years ago
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archamedes
posted in Razer Support
Razer Stargazer, cannot get the depth camera to work

So I have googled the hell out of this issue, downloaded all the sr3000 drivers and other drivers and the depth cam just does not work at all, i get a green screen appear when its activated, the normal rgb camera works fine, but this isn't why i spent all this money out for. I bought it specifically for the background removal, and nothing works. The razor help pages are useless because i have tried everything that is suggested and i either get told ther eis no webcam detected, only the stargazer microphone is detected for some reason, yet the webcam only works when its set to rgb, so the computer is lying to me because how can it not detect a webcam yet it works if you only have it set as rgb? I am not happy

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4 years ago
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Alex971
posted in Razer Support
Razer blade 15 doesn't start windows

Why my Razer blade 15 only boot and doesn't start wondows

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4 years ago
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Mr_THUeN
posted in Razer Support
Razer Atheris - BT problems

Hey there! I have a pretty new Razer Atheris and for some reason it stopped working on my Computer. First I connected it with my Surface Pro4 an a few weeks later to my Omen Laptop. A few days later the bluetooth connection stopped working. I even can't remove/unpair the mouse on both devices. I tried to remove it via Windows settings and via the device manager. And if I try to pair it again, it wont be found. I also tried the firmware update, but it says there is the new version installed. My girlfriends laptop is able to pair with my mouse. I think, cause it is the first time. It just works with the 2.4 GHz dongle on my devices. Pls help me, Ben

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4 years ago
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aeroQUARTZEggplant596
posted in Razer Support
Cynosa Chroma Opening Start Menu

Every time I try pressing right arrow key on my Cynosa it presses the windows key with it. I have read answers of people having the same issues and their solutions did not work for me. I do not have the right arrow set to do anything other than the default key.

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4 years ago
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Sunraycoastgreat438
posted in Razer Support
Keyboard wrist rest multiple creases after only a week

Hello I recently purchased a Razer Hunstman Elite, which I'm very happy with, however the leather wrist rest already has creases in it after only a week of use. This is not acceptable for such a premium product. My friends steelseries has had no problems for months.

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4 years ago
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Frzinnutsoff
posted in Razer Support
GPU problems after RMA - NVidia Control Panel 3D settings disappeared - Blade 15

Hi all, I had to RMA my Blade 15 Mercury White (i7 9750H, GTX 2070 Max Q) due to repeated BSODs. They replaced the faulty Nvme SSD and I now have the machine back. No BSODs so far thankfully. I installed all windows updates etc as normal as I received it in a factory reset state. Once all windows, Nvidia, synapse updates were done, I ran my usual goto benchmark - Firestrike. This ran like crap with lots of stutter and it looked like the discrete GPU (GTX2070) was not being used despite the laptop in performance mode through power management settings and Synapse. I also noticed that when launching Nvidia control panel, no 3D settings options are available at all, despite being logged on as an administrator - see picture. I tried several clean reinstalls of the NVidia GPU drivers using DDU and also via Nvidia clean install - none of this helped. Firestrike still ran badly and no 3D settings visible. I used the factory recovery partition to factory reset the PC 2 more times, sa

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4 years ago
Craxtus
Craxtus
posted in Razer Support
Blackwidow Chroma v2 key fix?

I want to just clarify that I might have spilt tea on my trusty keyboard the other day and while I dried it off as best I could, it seems to have only affected one key and that's the M. Is there any way I could possibly fix this? I've seen a lot of resoldering videos but I'm not sure if there's really anything else I can do. At the moment, I've rebinded it to one of my M1 keys but if there's another way to restore proper functionality, I'm all ears. I've also had this keyboard for about three years so it's a little out of warranty which sucks. I'd really like to not have to replace the whole keyboard if it's possible. Many thanks guys

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Craxtus
4 years ago

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