Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,090 Threads
  • 60,415 Replies
42090 Threads
G
GeneralJaydonius
posted in Razer Support
RAZER GOLD: General Error

I need help. Everytime I attempt to make a purchase using my Razer Gold I encounter this link: https://global.gold.razer.com/PaymentWall/Checkout/Error?errorType=GeneralError I have attempt to use the Razer Gold Support but even that halts me at an error, preventing my email to be sent. Is this a fault on my half? Is there anything I can do to resolve this?

4
R
4 years ago
B
Bibekrai
posted in Razer Support
Razer blade 15, gtx 2070 max q bought 2 months ago, power adapter is dead

Hi guys. I just bought Razer blade 15, gtx 2070 max q bought 2 months ago, whilst using the laptop, the power brick all of a sudden died down, there is no power green led indicator on. Need help please, I do not have any other backup options. Did anyone noticed this issue before?

7
Razer.Speedcr0ss
4 years ago
F
fastGoldenYellow111
posted in Razer Support
MacOS Catalina, Mamba doesn't work. "Please connect a Razer Synapse Enabled Device"

I just updated my system, and now my Razer Synapse doesn't work and I can no longer adjust my mouse settings. Please advise.

3
Razer.Speedcr0ss
4 years ago
S
sVaeth
posted in Razer Support
Razer Blade 15 Keybord backlight, not working (linux) [SOLVED]

I'm running a linux disro (Arch), and I'm having an issue restarting my keyboard backlight. The laptop went to sleep and it froze when waking up and had to be shutdown. The keyboard backlight has been off since. The kdb_backlight directory is missing in /sys/class/leds as well, and I currently have tickets open in NewbieCorner for this issue https://bbs.archlinux.org/viewtopic.php?pid=1874499#p1874499 and in openrazer's github for not being able to start polychromatic https://github.com/openrazer/openrazer/issues/953 Does anyone have any ideas? Can I just redownload the kbd_backlight directory somewhere? Can openrazer and polychromatic fix this? Can I fix it from the command line?

1
S
4 years ago
A
aliyaseen89
posted in Razer Support
hi

How to buy in Free Fire using Razer Gold

1
xCryptik
Vanguard
4 years ago
G
G1MM1CKs
posted in Razer Support
can the razer phone 2 discount stack with promo codes

so, recently, I found a promo code for 400 dollars off the razer phone 2. I was wondering if I got 400 dollars off the original price, or if I got 400 dollars off the 500 dollar discount that's been going on for awhile now

0
G
4 years ago
D
dc8948
posted in Razer Support
Is there no way to contact the support team....

I recently put in an order for a laptop costing close to $4k. I received a phone call wanting to verify my information and because I didn't answer the phone there is no way to reach back out to the support team. I received an email from Rose, but when you reply to the email you get no information. When you try to seek chat there is a 1-hour wait, and have been on hold now for over 30 minutes. Can anyone verify if this is the support that Razer provides its customers? Is this considered normal for this company? Thanks for any information as I have a concern of buying a high-end laptop if the company is not able to provide support when needed. Sincerely, David

1
E
4 years ago
B
buzzDarkCerulean785Insider Mini
posted in Razer Support
No update on rma for a week.

Has anyone else had problems with getting an rma resolved? I cut the cord on my headphones and sent a photo a week ago. So now I have a completely useless device and no resolution. I feel like I'm banging my head against a brick wall. Today I had an email to say my case is being closed and no matter what I do, email, Twitter, chat nothing seems to change. Are you just hoping I will give up?

1
Razer.Caziel
4 years ago
A
AdamBrozek
posted in Razer Support
Razer thresher 7.1 xboxs one with PC

Hello guys, can you someone help with my problem with Razer Thresher 7.1 xbox one ? I buy this headset because i need good headset on PC and Xbox but i can´t pair this headset with my PC. I buy wirelles adapter : https://www.xbox.com/en-US/xbox-one/accessories/adapters/wireless-adapter-windows and when it start blinking (searching device) i turn on my headset and waiting to the pair but they didn´t pair. Adapter for 1 minut just stop blinking and headset too. Can you someone help me ? I try pai my xbox controller with adapter and it works good but headset don´t :( I have all updated so i don´t know what to do now.

1
Razer.Caziel
4 years ago
G
Grizzer_
posted in Razer Support
Razer Nari Headset just snapped taking it off my head!

I have a Razer Nari and I love it , it's very comfortable and I love the sound and sound isolation. I own many Razer products and have never had any issues with build quality ever! Unfortunately my Razer Nari snapped on the left hinge as I was taking them off my head, I was not even rough with them , they just snapped like that! They look brand new, have never been dropped or handled roughly, just normal use, not even daily use. Can't believe how delicate they are. They are quite new and only 5 months old! I am really disapointed with the build quality that it lacks, just to snap in my hands taking it off, they seriously cannot be that fragile. Feel really unhappy about it as they are quite new and now feel that I have wasted my money and have to buy another headset as the left speaker now just hangs and the head strap now provides no support for wearing them any more. I don't even believe this will be covered by warranty either :slightly_sad:

1
Razer.Caziel
4 years ago
C
cov303
posted in Razer Support
Razer 7.1

Can any one help me how to get razer 7.1 or pro plz

1
Razer.Caziel
4 years ago
L
Lego9182
posted in Razer Support
help synapse 3 pls

every now and then, seemingly randomly, synapse 3 will delete all my profiles and everything. The only way to fix it is to restart it, but it just happens again. Its really annoying. I have reinstalled everything and it still happens????

1
Razer.Caziel
4 years ago
peace20021
peace20021
posted in Razer Support
Razer Blade 15 2018 Camera not found....

Hi, I'm right now using a RB 2018 version but somehow for now, my camera is not working.... I did check the device manager and update all but I don't see anything except this corrupt driver. I'm not sure if this is the camera driver for this. Does Razer have this driver file for the camera? I would love to know! Thanks...

1
Razer.Caziel
4 years ago
S
Swageron
posted in Razer Support
Pewdiepie Razer Nari Ultimate

So I‘ve got just a few questions, and that’s can I use the "PEWDIEPIE RAZER NARI ULTIMATE" per cable or Bluetooth with my phone too? And if so can I then take calls and talk through the mic of it?

1
Jenjar
Vanguard
4 years ago
V
Vinnyboy68
posted in Razer Support
Razer Kraken 7.1 v. 2

Hello. It seems that I'm not the only one suffering from not being able to customize my headphones on the new Razer Synapse 3. Do you foresee this issue being fixed in the near future? Thank you.

1
Jenjar
Vanguard
4 years ago
J
JimmyLocke
posted in Razer Support
Electra V2 USB not working

Hello Internet, my Electra V2 USB has recently stopped working. My PC began detecting it as CONEXANT USB Audio, and then it stopped detecting it whatsoever. The issue has continued on other PCs and a PS4. Please help!

1
Razer.Speedcr0ss
4 years ago
C
coastbitRacingGreen829
posted in Razer Support
Synapse 3 Not installing

So i try to install it and it tells me that my system isnt compatable even thought im running windows 8.1 (64x) bit wich according to razer is compatible it goes to 10% and then just stops.help (sorry for all the spelling mistakes)

1
Razer.Speedcr0ss
4 years ago
M
Metatron2k2
posted in Razer Support
Intel TPM Vulnerability

Hello Razer-Team, can you give us an update on the critical TPM Bug found on most Intel Processors? https://www.intel.com/content/www/us/en/security-center/advisory/intel-sa-00241.html According to the test tool the Blade Stealth (Early 2019) seems to be vulnerable. I'm using the Blade in a bussiness environment with BitLocker and TPM for storing the keys. Therefore TPM spilling the Keys seems like a really bad thing here. Are you guys already working on BIOS updates? Is there any ETA? Best, Stefan Report: Tool Started 17.11.2019 08:46:10 Name: ***REMOVED*** Manufacturer: Razer Model: Blade Stealth Processor Name: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz OS Version: Microsoft Windows 10 Pro Status: This system is vulnerable. Tool Stopped

1
Razer.Speedcr0ss
4 years ago
F
franklingrad
posted in Razer Support
RAZER NAGA EPIC CHROMA Stopped being detected by Synapse 2.0

Hello, Not certain whether it was after a windows update or a Synapse update, my house has been stopped being detected by the software. So far I have tried uninstalling, downloading it from the website, tried the check for updates on the software and cleared all the razer files on my pc and installed again but nothing seem to work. What can I do?

1
Razer.Speedcr0ss
4 years ago
C
Cjulian15
posted in Razer Support
[help] 2-way mobile authenticator

please help me with my issue. When i top-up razer pay using PIN. it asks for a 2-way mobile authenticator code from my phone, but i did not received any SMS or e-mail code. So i cannot proceed to top up. Instead for the mobile i want the authentication code to be send on my e-mail instead that would be less hassle for me.

1
Razer.Speedcr0ss
4 years ago
A
asapdin
posted in Razer Support
Brand new Razer Blade 2019 Advanced 2080 MAX-Q Bios Locked Already?

Hello all, I purchased a brand new razer blade 15 advanced 2080 max q from amazon, and today I want to go into the bios to tweak some settings but its already asking me for a password, I have never even set a password for this bios at all its my first time trying to go into the bios of this laptop, can someone help me get into the bios? Again let me state this is a brand new machine purchased not too long ago its not second hand $3,999 CAD + taxes from amazon Canada. Thanks.

1
A
4 years ago
E
Eyadish
posted in Razer Support
Razer Blade Stealth GTX version, screen rendering issues

I've recently purshed this device, and I am overall happy with it, but I've have had some issues with the screen, and having constant issues with chrome with how it renders to the screen. I am going to post a support thread on the chrome subreddit aswell, but as some of the issues I am having is only relatable to the screen, the post here at Razer with be my primary one. (I still think my screen issues is causing issues in Chrome) Within the first days I had an insane screen flickering problem that I took a video of. I haven't had the same since, but it adds up. Since then, I've also had issues where 90% of my screen goes black, also recorded it. When chrome is the application that is up, it's white with black lines all over chrome. I've also had similar issues like the above, but only with the taskbar+abit over it. No video if it, but basiclly the same. I can still click on the taskbar, just not see it. If I take a print screen and add it to mspaint, I can see the taskbar. So its

5
Razer.Caziel
4 years ago
H
HFezz
posted in Razer Support
Synapce Not Showing Mystic Light

Hi All, I'm not sure why But My Razer synapse doesn't seem to show my MSI Mystic light. Its not showing in my Studio nor is it showing in app connect. Has anyone got and issues that had and they fixed any help would be amazing. Thanks Harry.

5
Razer.Caziel
4 years ago
L
lmarshall73
posted in Razer Support
Wolverine Tournament Edition (Synapse issue)

Just received my Wolverine Tournament Edition to use with my Windows 10 PC. I installed Razer Synapse for Xbox using the link on this site (that routes to the Microsoft Store). As soon as Synapse opens, I get the following message: There is a new application available for your device. Please download the latest version of Razer Wolverine for Xbox below I click on the "Download" button and get nothing. The button (in the pop-up) changes from green to white, but that is it. No active download. No way to close the pop-up. Just a frozen screen and a frozen pop-up.

5
L
4 years ago
M
misobol
posted in Razer Support
Razor Blade 15 2019 trackpad uneven - ridge on right side.

Hi All, I've purchased a new Razor Blade 15" and I've noticed that the left side of trackpad is even level with casing of the laptop, whilst the right side of track pad is about 0,5mm - 1mm lower then casing(hand rest) and there is noticeable ridge when I'm moving my fingers in that area. I'm curious about your laptop builds, wonder if it's poor build quality on mine or a design feature that I don't understand.

3
Razer.Speedcr0ss
4 years ago

Badges

View More
CookiesCookie settings