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Razer Support

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  • 39,879 Threads
  • 57,646 Replies

39879 Threads

J
JvlaOtur
posted in Razer Support

Crackling/hissing noices from builtin speakers Blade Stealth 13 (2019)

Hello All! This is my first thread on the Razor forums. =) I just my first razor computer, the blade stealth 13 (2019) model - the mid tier version. I like it, its slick, smooth and quick. However, whenever I run it, there is noise coming from the speakers. its like the speakers are playing some kind if crackling noise constantly, and it changes frequency(in lack of better words) when ever I use the computer. If I leave it idling just next to me, its quite constant, when I use an application or use the trackpad, scrolling up and down on web pages, the noise changes slightly... but its always there. However, if I mute my speakers, the noise disappears, and it 'sounds' like it supposed to do. I have verified that its not the fans from the computer, both by locating it to the speaks, and that it actually turns quite when muting the speakers.. Have anyone else 'heard' this from his/hers Razor laptop and has anyone else found a way of solving it, because it's driving me crazy... =(

13
A
5 years ago
A
Asp8660
posted in Razer Support

Weird issues

So I'm having sum bizzare issues with my razer phone, I'm hoping it's jus software problems, no matter what charger I use it stops charging then starts charging again (the only charger it dosent do it for is my car charger). Also it will jus bog down completely & I have to restart it (sometimes it refuses & I have to work voodoo magic) I tell myself it's jus first gen phone problems but Idk at this point I've debated reaching out to razer but I was holding out on android p to fix my problems. Anyone else having issues similar? There might b more but I can't think now .I kno there is more! Lolz

1
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5 years ago
L
LawrenceTS
posted in Razer Support

Mamba Wireless 2018 do not charge

Hi! My mouse is not charging. Even after more than 24 hours on, the battery status does not change from 0%. I found these two topics with the same kind of problem: /razer-mamba-wireless-charging-dock-issue.44306/ /razer-mamba-wireless-cannot-use-dock-charging.40001/ I tried to do the suggested things, but it did not work. In wired mode, the mouse works properly. I live in Brazil, and I bought it two weeks ago, on a trip I made to the USA, so, I don't have an option to return the mouse now. Can someone please help me?

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5 years ago
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Anonymous
posted in Razer Support

What is compatible with on-board memory, and what is NOT?

I have a Razer Lancehead. I downloaded and installed Synapse 3. I was very excited to try the On-Board Memory feature. I wanted to do something very simple. Assign "Win + -" key combination to my mouse so I could use Window magnifier to zoom in and zoom out. However, Synapse will not allow adding "Win" as a Keyboard function. I can achieve "Win + -" as a macro, but the on-board memory must not support macros. Why doesn't Razer state someplace that Macros are unavailable for on-board memory. Instead all of their marketing material makes the buyer think Macros would work with on-board memory.

1
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5 years ago
D
dat_skyr3x
posted in Razer Support

razer synapse macro bug

so i just wanted to play a game of cs as usual and play around with some macros. i made a tap macro for the ak, it worked, i made a 180 turn-around, it worked, i tried making a bhop macro which press space every 0.001 seconds, it failed. i then tried making a macro that just presses random keys, but keys just dont work anymore. i had macros before that and everything worked fine, it was just since today that pressing keys via a macro doesnt work. i always bind the macros on mouse 4, as i do not own a razer keyboard, but still, it worked before on m4 as well. what can i do to fix this annoying bug? also, sorry that i dont capitalize my words, i am feeling really lazy right now.

1
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5 years ago
S
sciterwan
posted in Razer Support

Razer blade 15 RTX 2080 electric static noise

Hi everyone, I just got the new razer blade 15 RTX 2080 model. And I found out that in the normal idle status, there are loud electric static noise come out from the body. I had a razer blade 15 GTX 1060 version before, and it won't make such huge noise. Anyone experience the same issue? Here is the link for video recorded the noise. https://photos.app.goo.gl/SxURCBC5aAboVX9c6

3
S
5 years ago
A
aeroSapGreenstory383
posted in Razer Support

Microphone not working

Hi, I have a razer kraken, I don't know anything else about this product but it was working 3 days ago and now it doesn't. It takes sound but not what I speak. Hear this https://www.speakpipe.com/voice-recorder/msg/k8jvjibo63n28hvn That's what it's like. I tried other headphones on my computer and they work fine. Tried t his headset on other computers and it don't work either. What could it be? I tried disabling and enabling, reinstalling drivers, etc

1
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5 years ago
B
BurgersHouse
posted in Razer Support

RAZER NAGA TRINITY + CHROMA

Hi, I have recently noticed that the mouse will not light up at all. I have done a full uninstall / install of the SYNAPSE Software and still nothing will light up. Any Help welcome.

3
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5 years ago
O
Oldi184
posted in Razer Support

Mouse have stopped working in 2 USB ports.

Few days ago I bought Razer Basilisk, plugged him in and everything was ok. But yesterday it froze - pointer was not moving, none button was working I also got msg from windows "razer synapse 3 stopped working". I did replug and computer reset. Nothing. Mouse was dead. :( But for some reason lights on the mice were still ON. I have uninstalled Synapse 3 - still dead. Reinstalled it again - still dead. Then i plugged him into different USB port - it become alive! But after few hours the same happened. Mouse froze and became dead So now my Basilisk is plugged into 3rd USB port. 2 previous ports are dead but only for Basilisk. Other devices work fine in them. My previous mouse, smartphone, pendrive. Everything work in those 2 ports but not Basilisk. Why? Does Basilisk suddenly got mad on these 2 USB ports? For some reason? And how much time it will take until my Basilisk will get mad on my 3rd USB port? A week? My specs: -windows 7 home premium sp1 x64 -MSI mobo on intel Z-77 chip

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5 years ago
M
Merkury90
posted in Razer Support

Blackwidow Elite Green - no "fn" lighting for custom keys

Hello. Since today I'm a happy owner of Blackwidow Elite Green Switch. I was going around Synapse trying to figure out what I can and cannot do with this device. I have found that I can configure additional buttons to work togather with "fn" key. In instruction I read: (...) When the "fn" key is held down, all function keys with secondary functions including other keys which you can combine with the "fn" key will light up. Pressing the fn key in combination with the function keys will activate their secondary features on your PC. (...) However it is not true in my case. I have configured for now key 1, 2 and 3 to launch certain apps when pressed togather with "fn" but they do not light up when "fn" is pressed. Is there something I need to do additionaly to make it work or is it know bug/feature? Best regards!

1
M
5 years ago
E
etwasanderes2
posted in Razer Support

headset kaken tournament edition; static on game output

so I have a new headset. It's connected like this: usb - audio controller - headset Windows shows me 2 Audio output devices: Headset Earphone (Razer Kraken TE - Chat) Speakers (Razer Kraken TE - Game) When I select Chat, I hear all sounds like normal. Moving the Game-Chat dial on the audio contoller towards Game just makes the Audio quieter. When I select Game, I get static, when anything trys to output sound. Moving the Game-Chat dial on the audio contoller towards Chat just makes the Static quieter. I don't believe this is how that was intendet, how do I fix this? (Yes, I have tried turning it off and on again) edit: I have synapse running edit: works fine on my laptop (edit: no synapse on my Laptop) eidt: I unistalled synapse. It works now. edit: I reinstalled it again. It broke again. How can I make it work? edit: I assume it's a problem with software.

8
Razer.Caziel
5 years ago
K
kmaxuell
posted in Razer Support

Razer Central "UPS! something just failed, Try Again

Has someone else happened to you or did this happen to you? I need help.

3
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5 years ago
D
DreddyBZH
posted in Razer Support

Razer devices not detected by Synapse 2

Hi I just bought a Tartarus v2 and after pluged it in, I tried to install Synapse V2 on a Windows 7 64 (Razer_Synapse_Installer_v2.21.21.1.exe). The device in not detected. Tried reinstall, unplug/plug, nothing change. Is there any help here? thx by advance DreddyBZH

3
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5 years ago
D
DreddyBZH
posted in Razer Support

Synapse 3 doesn't install

Hi I just bought a Tartarus v2 and after pluged it in, I tried to install Synapse V3 (from official link : https://www.razer.com/synapse-3) to my system (Windows7 64). When I run the installer (RazerSynapseInstaller_V1.0.102.135.exe) I have the following message : Failed to write installer file (No such file or directory) Is there somebody with a solution? Thx by advance DreddyBZH

1
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5 years ago
T
TOMASZEK26razer
posted in Razer Support

Controler settings

Hi can someone help please with settings to BF V. I reset my settings in game to default but on raiju tournament edition is to fast. Please can someone help me with sensitivity to start learn how to play again....

0
T
5 years ago
M
MaaikeV4
posted in Razer Support

FN Keys BlackwidowX

I bought a new mouse today, which forced me to update my Synapse. After updating it, my FN keys stopped working and have not been able to figure out where to enable/program them again... Anyone got an idea?

0
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5 years ago
R
Rexima1930
posted in Razer Support

Razer Mamba Wireless - Wired on Mac?

I use it on my mac with the usb dongle, but when i want to wire it to charge the battery it doesnt work anymore. Does somebody know, why?

1
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5 years ago
S
ShroomX
posted in Razer Support

Razer Kiyo

The Kiyo quit working just all of a sudden. I had some weird issue with the driver. It said code 28. The only fix I was able to find was a complete wipe of the hard drive and reinstall of windows after a 2 hour fiasco with tech support.

3
R
5 years ago
D
dphuc
posted in Razer Support

Help My Keyboard on my Razer Blade Stealth is broken

I just got this issue about yesterday. Firstly, i lost the chroma lighting on my keyboard on the blade (but, razer synapse still recognizes the keyboard and i can still change lighting effects), after a while sometimes the keyboard just wouldn't work but if i restart the keyboard would work without backlight, this happened when i was just watching youtube, i tried going back to previous versions of windows-nothing, reinstalling drivers-nothing, and i cant even reset the laptop, it would just be stuck on "Please Wait", no loading loop, i waited about 8 hours whilst i was asleep to reset the laptop but still, nothing changed,still on that "Please Wait" screen, before that i tried resetting it in the day while i was doing other stuff, about 4 hours i waited on that "Please Wait" screen. Please help, i don't have any other device to bring to uni other than my phone to take notes.

3
D
5 years ago
C
CapitainGuile
posted in Razer Support

Using of Synapse 3.0

Hello Everyone, I have had a Deathadder 2015 for 2 years, recently I had to reinstall my PC, and so downloaded Synapse, which had been updated, so I thought it was a good idea to take the new version, but my mouse is not detected. What to do about it? I'm on windows 10. Have a good day

1
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5 years ago
P
PartiaIxray
posted in Razer Support

Flashing Razer Seiren

Hey Crew, I have an OG Seiren mic that I purchased for cash from best buy so I can't RMA it. But for the last 6 months whenever I plug it into my computer all it does is "Flicker" and example can be found here - (Note this is NOT mine but is exactly what is occuring. I have, replaced cables, updated my system to include USB controllers, system bios. video card drivers and just about everything else you can think of in terms of updating. I have reseated every component in my case, and blown our air just to rule out the unlikely case that it was something hardware related in the case. It DOES work when I plug it into my roommates computer. Who is running similar hardware but not exact. Looking forward to find a solution Thanks!

1
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5 years ago
S
spaceshipVolturban568
posted in Razer Support

Razer phone dark image through HDMI

Recently tried connecting my Razer phone (1st Gen) to my TV through USB -C to HDMI. When connected videos played back are shown very dark. Have tried a few different cables and do not have this issue with my iPad Pro 3rd Gen with the same cables.

1
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5 years ago
_
_BEAST_
posted in Razer Support

My LanceHead TE stops working

this all started after i logged on to BO4 my mouse turned orange is now stuck that way and now my mouse is not showing up on synapse

1
R
5 years ago
F
FlawenFX
posted in Razer Support

Razer SoftMiner Doesn't work

My SoftMiner is crashing at the step 0/2, How do i fix this ?

0
F
5 years ago
M
MANJAK
posted in Razer Support

Razer Phone 2 notification

Hello! He did something in my phone and there is no more sound notification when messages arrive at the messenger and watsup. I tried everything, in the application settings everything is ON. When the message arrives there is only vibration. Regular SMS and calls, work fine. What should I do?

3
R
5 years ago

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