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Razer Support

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  • 57,841 Replies

40055 Threads

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ItzTheDayInsider
posted in Razer Support

Razer Sila flashing blue

My Sila has been flashing blue (2 quick flashes and a pause) for over an hour now. I still have internet and can login on the web UI but I cannot access the Sila app on my phone, says the Sila isn't connected. Any idea what's going on?

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I
5 years ago
A
Anonymous
posted in Razer Support

Putting RAID 0 into AHCI modem causes drives to disappear from BIOS

I'm trying to put the RAID 0 (1tb x2 SSD) in a Razer Blade Pro late-2016 model into AHCI mode. This causes the drives to disappear completely from the BIOS. Restarting the laptop just causes it to go into the BIOS automatically... I imagine because it can't find any drives. How do I get the system to recognize the drives after switching to AHCI?

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Razer.Caziel
5 years ago
A
Ainzhh
posted in Razer Support

Scroll Button not working anymore

So I found out that my scroll button doesn't work anymore simply by browsing the web. It's really annoying because I use the button in games too, and I use it a lot. I have the Razer Mamba Tournament Edition. Does anyone have the same problem? It's not a software issue, it's hardware problem.

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Razer.Caziel
5 years ago
A
Anonymous
posted in Razer Support

Cortex failed to start, please try again

I was trying to get razer cortex so that i could play Rust at a better FPS, It gave me this "Cortex failed to start, please try again." I uninstalled, reinstalled. Reinstalled the installer, tried disabling and enabling in msconfig, checked to see if they were set to auto in services. made sure windows management instrumental was running. Those were all the tips from anything i could find on the internet, nothing An interesting thing i found was that when i tried to start Razer Central Serivce in services it says Windows could not start the Razer Central Service on local computer Error 2: the system can not find the file specified

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Razer.Caziel
5 years ago
A
AverageLaugh
posted in Razer Support

Razer Goliathus Chroma won't work

Hi guys, I just today bought the Razer Goliathus Extended Chroma and every time I plug it into either my USB 2.0 or USB 3.0 ports I get the error message: “Unknown USB device needs more power than the Port can Supply” I am very confused because I have never had an issue with my Blackwidow Chroma v2 and Basilisk and there didn't seem to be any requirement for the amount of power the mouse mat requires on the box of the product. If someone could PLEASE help me that would be greatly appreciated. Thanks.

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Razer.Caziel
5 years ago
PhantomX006
PhantomX006
posted in Razer Support

I can't connect my Razer ID to my mogul account.

Help, I can't connect my Razer ID to mogul.gg account It keep mentioned this: "Something went wrong: Razer ID did not provide a valid account. Please try again soon. If this error persists, please reach out to our support team."

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Razer.Caziel
5 years ago
G
GODzillaGSPBInsider
posted in Razer Support

Razer Basilisk LEDs stay active after PC power down

First things first: I fully believe that this has to do with the power management of my mainboard. I know that all or some of my USB ports stay powered even when I shutdown the PC, because when I had a DualShock 4 loading dock and noticed the cable was too short I temporarlily plugged it into my PC and noticed I could load the DS4 when the PC was off. I already went trough the BIOS / EFI and tried all the obvious USB-related options (usb legacy support, initialize USB on bootup or on OS driver, wake via USB devices etc.) without any luck AND I already opened up a ticket with the Gigabyte support, the manufacturer of my mainboard. So this is just me trying to find out if there is still a chance this is mouse related or something I can change within the mouse driver or Synapse or Windows 10. Because there is still one question that bugs me: I also have a Razer Blackwidow Elite connected to my PC and it has a ton of LEDs too. These stay off when I shutdown the PC, the ones on the Raze

6
F
5 years ago
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pulseDesirezone639
posted in Razer Support

Razer Synapse and Nari

I just got my new razer nari in, but it's the weirdest thing -- I can't get the mic to work. When I press the button to turn the mic on, in Synapse it shows as being off. And when I turn the mic off, it switches to on in Synapse. This happens even if I turn the switch in Synapse on and off -- The mic itself turns on and off in the opposite direction. How do I fix this? I've already tried rebooting and reinstalling Synapse several times.

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Razer.Caziel
5 years ago
C
CityEnginer
posted in Razer Support

"Plugged in, not charging" Razer 15" 2018

So Windows 10 reports my new Razer as being "plugged in, not charging", if I take the power cable out it instantly switches off. Battery is reported charged at "82% available". Power brick has a green light on it and all connections seem solid (i.e. not wobbly). Would this be a hardware or software issue and can someone tell me how to get it fixed please?

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R
5 years ago
A
Aqwhalo
posted in Razer Support

Razer Phone 2 Speakers Issue: No sound from bottom speaker at low volume and crackling sound at high

Is anyone else experiencing this issue? I find it quite unpleasant and annoying to deal with this.

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R
5 years ago
A
Anonymous
posted in Razer Support

Razer Kraken 7.1 v2 Oval - won't show up in Synapse 2 - have tried everything - please help

Chat support was useless - have reinstalled software like 20 times, updated bios, updated WIndows, updated USB drivers The headset works. Even if I right click on synapse, I see an option for Razer Kraken 7.1 v2 Oval, but if I click on it nothing happens In Synapse, I just see three options for registering the product and a few website options but no product and it prompts me to connect an applicable device I have tried plugging into every USB port. Seriously, this software sucks. How do I get it to show up? The only reason I bought it was to configure 7.1 and I can't do that without the synapse connection

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R
5 years ago
D
DeadEyeKiwi
posted in Razer Support

Kraken 7.1 v2 sound & mic overly loud

I recently just purchased Kraken 7.1 v2's due to having a good experience with the original Kraken 7.1 - But I have come across this issue where audio for everything is overly loud, and my mic is also overly loud - I have to turn both audio and mic down to about 10% so I don't blow out my ear drums or people I'm talking to on discord. I've completely uninstalled and removed drivers twice, to try clean install to see if it would fix it, but it hasn't. Any Idea why audio and mic sounds are ear bursting loud?

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R
5 years ago
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R3trox
posted in Razer Support

Man O War 7.1 not shown in Synapse

If I right-click the little Synapse symbol at the taskbar next to my network symbol, my Man O War 7.1 will be displayed there, but not in Synapse itself. That means that I can't configure my Man O War. It has not been displayed since this morning(I reinstalled Synapse this morning). Can someone help me?

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R
5 years ago
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Fixer1089
posted in Razer Support

My Razer Nari Microphone sounds really bad.

I recently got the Nari Headset and I am really liking it. Sound and build quality are amazing. But the microphone is bad. When in discord with my friends, my mic keeps fading out and sound like it's being held in a glass or something. When I tried recording myself in OBS it sounded really good. But Discord is not working at all. I am running on a Windows 8.1 (AlienWare Laptop)

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Akimbowles
5 years ago
C
cold-killer
posted in Razer Support

Razer Raiju Ultimate sticks problem

I bought the controller about 4 weeks ago, but the controller is ever since I bought it not responding normally, it responds very late and longer or shorter than I actually pressed it. I have the latest update and reset my controller but the problem doesn't go away. I mostly use Bluetooth, but even when I use the USB cable the is still there, just slightly less. Is there any way to make this problem go away?

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R
5 years ago
Sunglowcentralquick238
Sunglowcentralquick238
posted in Razer Support

Raiju ultimate drifts Problem

My Raiju ultimate has a drifts Problem. Can I get 1.02 firmware?

1
R
5 years ago
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POLSKIII
posted in Razer Support

Kraken pro v2 (green) mic not working at all

I have had these headphones for about a month or two and never really used the mic, but yesterday i went on discord to talk with my friend and the mic didn't work at all. My friend told me that all he hears is static and nothing else. I went onto sound settings and saw that the green bar on the right doesn't move at all. I have tried enabling and disabling everything for the mic and nothing worked.

3
R
5 years ago
W
warc1
posted in Razer Support

Huntsman Elite Profile Issues

I just bought this keyboard and I am having significant difficulties with profiles. First, I can't save lighting effects within an individual profile. Within the "Lighting" tab of the profile page, I select "Advanced Effects" and then choose the name of the lighting scheme that I created in Studio from a drop down box. The keyboard changes to that scheme, but here's the problem. That scheme is now assigned to every profile. If I go into another profile and change the lighting scheme, it is accepted, but now it sets every profile to that new scheme. I note that the "Brightness" and "Switch Off Lighting" settings get saved with the individual profiles, but never the effects. The second issue is that the manual says the menu key is supposed to take on the color of the loaded profile. Mine doesn't. It's always white while cycling through profiles by pressing fn+menu or when the fn key is pressed by itself. I have tried resetting the internal keyboard memory to factory defaults, ensured

1
W
5 years ago
A
Anonymous
posted in Razer Support

kiyo not working

my razer kiyo isnt working this was ever since last synapse update its just blank on the broadcaster tab for synapse no info and ive even switched out the kiyo for another nothing

12
S
5 years ago
Smin1080p
Smin1080p
posted in Razer Support

Razer Phone - Charging Issues

Hi Ive had my Razer Phone (1st version) since February 2018 and purchased it with a 24 month contract from Three UK. Up until this month, ive had no major issues with the device, however recently charging has become a massive issue to the point where im now seriously concerned. When I plug the device in, 80% of the time on first attempt nothing happens now. I have to jiggle and move the cable around to get it to show the charging icon and prompt. Sometimes I have to place my phone at absurd angles so the charger wont move and it doesn't stop charging. Just for clarification, im using the official Razer wall plug and USB cable provided with the phone, however I have also tried: Replacing the wall plug Replacing the charging cable Using multiple different charging locations Carefully cleaning out the charging port so its free from dust and any other foreign objects Restarting the device Turning the device off entirely On inspection, the charging port area appears completely fine,

5
M
5 years ago
D
Deadfinest
posted in Razer Support

Razer Phone wont turn on

So for me this isn't something completely new. Occasionally my phone wont turn on when a wake up and I will be left with a black screen and the charge light on. Usually id hold down both the power button and volume down buttons and it would come back on. However over the last 3 days my power button hasn't been working well and sometimes not at all. This morning my phone did the same and after 2 hours of trying I don't know how else I can get it to turn on. Anyone else had this issue or know of a way to fix it?

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R
5 years ago
B
BeyondOceans
posted in Razer Support

Razer Ornata Chroma keys colour issue

How to fix the led issue which is when some of the keys on the numpad appear a different colour to the other keys.Recently got this issue, I tried to reinstall the synapse, didn't work, also tested it on an other PC and the problem remains even when PC is turned off.Is there a way to fix this?

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R
5 years ago
R
rogernp20
posted in Razer Support

My new razer raiju ps4 controllers vibrates and makes a lot of noise

Hi just received my new controller from you direct and the vibration makes the controller un usable so i have to turn it off , is this the normal noise and vibration it makes ? ive up loaded a video of it to u tube thanks

2
R
5 years ago
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_Huggo
posted in Razer Support

Razer Kraken Pro v2 microphone not working

So lately I've realized that the mic on my Razer Kraken Pro is not working. So when I checked my sound settings on Windows I saw that my mic is not picking up any sound. I'm not sure if it ever worked (but I'm pretty sure it did). I have the 3.5 mm jack port and my laptop only has one jack port. I know this is an old problem but I didnt find any solution. P.S. My Razer Synapse 2.0 also doesn't show any sign of the headset being plugged in. I'd really like to hear that mic back so please help!!!

16
_
5 years ago
P
pkarlos07
posted in Razer Support

Razer Chroma Studio Not Working

Hi, I recently got a Razer Ornata Chroma for Christmas and loved the keyboard, especially its Chroma feature. Unfortunately, when Razer released a new update for Synapse 3 (Or it might have been my windows update), my keyboard went back to the default effect, I went back to the Chroma Studio and for some reason all the keys on the studio were black, and I was unable to edit anything, they just stayed black.PLEASE HELP!

3
R
5 years ago

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