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Razer Support

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  • 40,161 Threads
  • 57,964 Replies

40161 Threads

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ZendoGaming12
posted in Razer Support

Synapse not detecting devices.

I bought a Huntsman and a Naga Trinity but they are not showing up on Synapse 3, they're working I am typing this with the huntsman its just not showing up when I open Synapse.

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BlackFireDragon
5 years ago
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Soniczoom
posted in Razer Support

Nari Microphone picking up sound.

Hey, my Razer Nari mircophone is picking up A LOT of sound, when i listen to music. Enough for me to play music for friends via Discord ord people hearing whatever i hear when i talk.

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R
5 years ago
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Kram87
posted in Razer Support

Question about kraken te

Good evening, i have a question, i have kraken tournament edition and a sound card asus xonar phoebus. I want know if i must use the remote control or use the jack direct on the sound card. Cauze if i use the remote control with usb i have this sound card without nothing plug in. For the best sound for me is better use jack or remote control?

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Razer.Caziel
5 years ago
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bernuli
posted in Razer Support

Black Widow Elite onboard profiles.

Just got the BlackWidow Elite and love it. Volume knob is the Best, love the keys, etc etc. Using Synapse 3 I did some key rebinding. (F3 and F4 are now copy and paste...love it!) Changed the keyboard Lighting using Quick Effects and a Static color. However, as soon as I quit the Razer software (Version 3.3.1216.122121) the color scheme goes back to the default. Seems the keybindings ARE saved to onboard memory but the lighting is not. I move this keyboard between computers and I need the color scheme to stay the same without Synapse as some computers are not allowed to run it. Is there any way to force the Lighting to the onboard profile? Thx

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M
5 years ago
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berksenay
posted in Razer Support

After reboot i cant use synapse 3

Hello, I got a new razer hunstman opto. but I'm having trouble with synapse 3. When I install the synapse 3 program, it says "reboot required" and I approve it, but I cannot control my device when I enter the application. The computer sees the device but cannot assign colors etc. I can only fix the problem by repair from the control panel, but when I restart the computer, I still have the same problem.

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F
5 years ago
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AlphaChad6969
posted in Razer Support

Can't remap mouse buttons of my deathadder elite on my macbook air

So I just got a deathadder elite, and in the synapse 2 software it won't let me remap the mouse buttons to a keyboard function. I can get to the appropriate screen where it asks you to press a key to bind the button to, except no matter what button I press nothing happens. The same occurs whenever I attempt to record a macro; I press buttons during the recording, then upon testing the macro it's as if no keys were pressed at all. Any suggestions on how to fix this? I've tried reinstalling and updating all of my software and everything to no avail.

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F
5 years ago
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kilometers553
posted in Razer Support

Chroma not working

Whenever I go into the Chroma tab on synapse it tells me that I have no compatible games however I have many that I know chroma can be used on such as overwatch. Any suggestions would be much appreciated.

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F
5 years ago
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Anonymous
posted in Razer Support

Synapse problem

Synapse 2.0 dont detect my Razer Kraken 7.1 v2. I tried to uninstall synapse and deleting the remaining files ( i also check the register) But nothing worked, this is very frustated. Can someone please help me?

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_
5 years ago
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Anonymous
posted in Razer Support

Registering a Razer product

I have an age old mamba( the first one which came out) can anyone tell me how to connect it to my Razer id. Please help!!!!! Thanks.

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F
5 years ago
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Tonysshed
posted in Razer Support

Black widow Chroma v2

Sorry im new to all this. Im testing the v2 and was wondering if the lights should work when you plug the keyboard up or do you need to download the program before they will work?

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F
5 years ago
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jls7884
posted in Razer Support

Headset audio issues

I have recently purchased a Razer Nari headset. For some reason I am having a lot of issues with audio quality. Playing games I am getting noticeable audio lag as well as choppy sound and static like audio pretty frequently. This is the first gaming headset I have owned so as far as troubleshooting methods I am at a loss. I know for sure that I only have these issues with the headset so I do not think it is a pc issue. Audio is perfectly fine on my HIFI system. Any help would be appreciated. Thanks. Jacob

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F
5 years ago
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Coolmatter
posted in Razer Support

Razer Kraken 7.1 Chroma issues

Hi! I have the Headset Razer Kraken 7.1 Chroma for almost 2 years. The lighting is stuck to the default cycle breathing and wont respond when i change the settings. I have tried uninstalling the software even the synapse but still nothing... some help please. Thanks!!

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C
5 years ago
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Coolmatter
posted in Razer Support

Razer Kraken 7.1 Chroma issues

Hi! I have the Headset Razer Kraken 7.1 Chroma for almost 2 years. The lighting is stuck to the default cycle breathing and wont respond when i change the settings. I have tried uninstalling the software even the synapse and tried all the usb ports (2.0, 3.0, 3.1) but still nothing... some help please. Thanks!!

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Razer.Caziel
5 years ago
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barbecued_water
posted in Razer Support

Using Razer Synapse

When I try to connect my mamba wireless to razer synapse 3 it will not work, I scan with the hue and it doesn't work. I don't know where I can find the "Manual ID" for it, I updated the firmware for it and i re-downloaded the razer synapse 3. I would appreciate some help.

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Razer.Caziel
5 years ago
A
Anonymous
posted in Razer Support

Cant connect mouse pad?

Everything is valid accept for my Model No. I have tryed and tryed to retype it over and over again.

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F
5 years ago
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pajaxd
posted in Razer Support

Mogul.gg win streak problem

I had 10 win streak , but it got back to 8 win streak. Photo proof: 1. http://prntscr.com/m0mbru 2. http://prntscr.com/m0mc4a 3. http://prntscr.com/m0mcer 4. http://prntscr.com/m0mcm1 PS it shows highest win streak but i achieved it today.

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Razer.Caziel
5 years ago
A
Anonymous
posted in Razer Support

Ordered Item did'nt arrive on the Game that i bought

Hey i would like to us why this thing happen, I bought a Item using Razer Gold on the game that i playing but i did'nt recieve anything and razer gold deducted already the said amount. Anyone who can help me thankyou

1
F
5 years ago
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tagg3d
posted in Razer Support

Razer Thresher headphones to pc - help

Hi all My current headphones steelseries snapped a while back and I decided to get a new pair for christmas, went for the Razer thresher after seeing some really nice reviews, I am mainly a PC gamer but play xbox occasionally as well so i went for the xbox version of these. I did not realize that the adapter did not come with the headphones i had purchased and i have no way to connect these to my PC, i thought i could atleast have a wired option if i did no choose to go wireless but seems they are completely wireless. Im sure i need a bluetooth adapter, do i need the official xbox one windows adapter or will any bluetooth adapter do? i cannot find a store close to me that sells it or has one in stock bar a generic brand. Or is there any other way to get these connected im extremely disappointed and thought this should have been included in the box and my first experience after always wanting razer products im fairly annoyed. (there is a small disclaimer that says it is not include

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F
5 years ago
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NeoRekt_
posted in Razer Support

Chroma Sync Crashes.

Hello everyone, I have a problem whenever I try to open the Chroma Sync ".exe". It just appears for a milisecond, then crashes. This started to happen after I installed the add-on for CSGO. P.S: I have the latest version of Razer Synapse installed.

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Razer.Caziel
5 years ago
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SapphireJADEauto817
posted in Razer Support

Mouse4 and Mouse5 and DPI Buttons do not work

My Mouse4 and Mouse5 will not bind to anything and my DPI Buttons don't have any effect on my sensitivity. I have a Razer Mamba Tournament Ediition. Everything else is fully functional on the mouse.

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F
5 years ago
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NinjaMan101101
posted in Razer Support

Ornata Chroma Won't Change Colors

So I just bought the Ornata Chroma during Black Friday and am really loving it. Except that after the first time I shut off my computer with it plugged in, it seems to get stuck on whatever light setting I had it on before I turned my computer off. For example, the first time I used it, I had it set for Fire but then I decided to shut off my computer and take a break for a bit. A couple hours later when I turned it on and tried to change it to the starlight setting, nothing would happen. That and the fire that it turned on to was stagnant and wasn't moving at all as it should be. The keyboard is brand new and worked when I first plugged it in so I don't know what the issue is.

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F
5 years ago
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N0V0CAINE
posted in Razer Support

the serial number on my headphones wont work

I cant register my headphones they are the kraken 7.1 v2 chroma

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F
5 years ago
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DeEstebanGamer
posted in Razer Support

Stats and heat maps in synapse 2.0

I dont know why but it doesn't appear the stats in synapse 2.0. I have a razer deathadder and an ornata chroma and since a few months I can't access the stats window. Is it a bug or they just disable the option?

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D
5 years ago
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CANAANP
posted in Razer Support

razer synapse stuck on this screen/ even with razer product plugged in!!!!

5
Jenjar
Vanguard
5 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Sila issues

My ISP is Verizon fios/gigabit with the gateway modem/router. Device hardwired to Sila is Xbox One X. I followed all steps in setting up the Sila, Even restored the gateway and Sila multiple times with no luck. I move the Sila to DMZ, I login into the Sila and enable upnp and on the Xbox it has a moderate NAT. When I disable upnp in the Sila, the Xbox gets a strict NAT. When I port forward the Xbox in the Sila, it also gets a strict NAT. When I move the Xbox to DMZ in the Sila, it gets a moderate NAT. I called Razer support and after about 30 minutes on the phone, she just said it's a security issue with Verizon and nothing can be done. I currently have it in bridge mode, but I lose all the features from the Sila which is the whole point in getting it. Has anybody had this issue and came up with a solution besides bridging the Sila?

4
I
5 years ago

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